This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Paste URL to Firefox Will Turn Into "http://www.example.com"

  • 14 replies
  • 2 have this problem
  • 26 views
  • Paskiausią atsakymą parašė jsstg

more options

This problem just happen lately, starting around one week ago I think. When I try to paste some URL from google sheet or sometimes I click some link to open in new tab, the webpage will load a blank white page, and the page tab will show the "http://www.example.com" (with quotation mark) instead of the page title. And I need to refresh once again, sometimes two.. for the page to load correctly

Any suggestion to fix this?

This problem just happen lately, starting around one week ago I think. When I try to paste some URL from google sheet or sometimes I click some link to open in new tab, the webpage will load a blank white page, and the page tab will show the "http://www.example.com" (with quotation mark) instead of the page title. And I need to refresh once again, sometimes two.. for the page to load correctly Any suggestion to fix this?

All Replies (14)

more options

screenshot attached

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

yes, i already try open Firefox in safe-mode but the problem still appear the same..

more options

jsstg said

yes, i already try open Firefox in safe-mode but the problem still appear the same..

and the problem not is just when paste URL to the URL bar, but also when i type the url..

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

After the above;

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

I think it has to do with a coin hive script, i just found out yesterday. But the problem just happen in Firefox, when i try using chrome..the problem never show up..

more options

jsstg said

I think it has to do with a coin hive script, i just found out yesterday. But the problem just happen in Firefox, when i try using chrome..the problem never show up..

In that case, would you take a look at this and see if it applies to your situation :

https://www.pcrisk.com/removal-guides/12449-coinhive-virus

Or you could give this add-on a try :

https://addons.mozilla.org/en-US/firefox/addon/coinhive-blocker/

more options

okay, i will try for the solution..thank you for fast respond

more options

jsstg said

okay, i will try for the solution..thank you for fast respond

Will you keep us posted  ? Cause if Coinhive doesn't turn out to be the "culprit", we'll have to keep looking ....

more options

I think it was surely coin hive..when i load all the page that blank white i try view the source and all is the same..and also i think the script file is loaded from the profile file..cause my thunderbird also detected by WDS infected with coin hive..

more options

I try to run WDS offline scanning.. and after the restart and scanning..the problem seems to be gone for now.. without need to install any addon or malware scanner ..

more options

jsstg said

I try to run WDS offline scanning.. and after the restart and scanning..the problem seems to be gone for now.. without need to install any addon or malware scanner ..

Good for you - fingers crossed that it will stay that way ......

more options

McCoy said

jsstg said
I try to run WDS offline scanning.. and after the restart and scanning..the problem seems to be gone for now.. without need to install any addon or malware scanner ..

Good for you - fingers crossed that it will stay that way ......

well..it's back..i try to find the root of the problem, but nada.. any site that can be iframed will keep activate the script..

still searching for answer beside installing add-on or any malware antivirus..