This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Why do s/w updates change how to use pdf files from reading pdf (default) to save?

  • 3 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė pleasefixit

pleasefixit
pleasefixit
more options

I believe this is a bug. Sometimes after an auto s/w update, when opening a pdf file, it instead saves file as a download. I then have to go into Tool >Options>General>Applications>Portable Application Document (PDF)> Use Adobe Acrobat Reader DC (default), and change if back to opening the file to read it.

I believe this is a bug. Sometimes after an auto s/w update, when opening a pdf file, it instead saves file as a download. I then have to go into Tool >Options>General>Applications>Portable Application Document (PDF)> Use Adobe Acrobat Reader DC (default), and change if back to opening the file to read it.

All Replies (3)

Pj
Pj
more options

pleasefixit said

I believe this is a bug. Sometimes after an auto s/w update, when opening a pdf file, it instead saves file as a download. I then have to go into...

Tool >Options>General>Applications>Portable Application Document (PDF)> Use Adobe Acrobat Reader DC (default),

...and change it back to opening the file to read it.

One of the mysteries only the Software Engineers at Mozilla know.

The setting sticks for you with the current FF, yes?


~Pj

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This probably means that handlers.json in the profile folder gets corrupted for some reason.

Does only this setting gets affected by updating?

Files shouldn't get modified or corrupted by an update.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:preferences page.

pleasefixit
pleasefixit Klausimą uždavęs asmuo
more options

This has been happening sporadically over the last year or so. And no other settings get changed. I can cope with it, but finally decided to report it as an annoying bug.