Firefox unexpectedly exits
In the last couple of days, Firefox has started unexpectedly exiting.
It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - but it does create a WER log and entry in the Windows Application error log. It doesn't necessarily exit when it has the focus in response to user interaction - some times I'll be doing something else, and try to tab back to Firefox, and it's just gone. Mean time between crashes is about 30 minutes - not "instantly" or "on startup" but enough to be unlivable with.
I have reinstalled Firefox, checked that it is up to date (73.0.1 (64-bit)), and disabled all my plugins except 1Password (I can't really use a browser without the 1Password plugin so if it doesn't work with it on, it's the same as it not working at all)
Some WER log files for example:
https://pastebin.com/hCYpgRnJ https://pastebin.com/GczJg6xV https://pastebin.com/65xDaCrU
and here's a windows application log entry:
Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0
Problem signature: P1: firefox.exe P2: 73.0.1.7352 P3: 5e4abc33 P4: ntdll.dll P5: 10.0.18362.657 P6: 64d10ee0 P7: c0000005 P8: 000000000003c900 P9: P10:
Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF67.tmp.WERInternalMetadata.xml
These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_5842855acf56b951933ad221b8aefc848d0bf9_fd4a202a_cfe131be-ac4c-4c84-aaf1-565f6edc013e
Analysis symbol: Rechecking for solution: 0 Report Id: a6d3bb6e-585f-4a9e-bf89-80d4b12d5fc0 Report Status: 131172 Hashed bucket: Cab Guid: 0
and here's the systme metadata file
<WERReportMetadata> <OSVersionInformation> <WindowsNTVersion>10.0</WindowsNTVersion> <Build>18362</Build> <Product>(0x31): Windows 10 Pro N</Product> <Edition>ProfessionalN</Edition> <BuildString>18362.657.amd64fre.19h1_release.190318-1202</BuildString> <Revision>657</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>2057</LCID> </OSVersionInformation> <ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>firefox.exe</Parameter0> <Parameter1>73.0.1.7352</Parameter1> <Parameter2>5e4abc33</Parameter2> <Parameter3>ntdll.dll</Parameter3> <Parameter4>10.0.18362.657</Parameter4> <Parameter5>64d10ee0</Parameter5> <Parameter6>c0000005</Parameter6> <Parameter7>000000000003c900</Parameter7> </ProblemSignatures> <DynamicSignatures> <Parameter1>10.0.18362.2.0.0.256.49</Parameter1> <Parameter2>2057</Parameter2> <Parameter22>0000</Parameter22> <Parameter23>00000000000000000000000000000000</Parameter23> <Parameter24>0000</Parameter24> <Parameter25>00000000000000000000000000000000</Parameter25> </DynamicSignatures> <SystemInformation> <MID>85361BF0-48E9-4BB8-A01E-1DFE00E50316</MID> <SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer> <SystemProductName>Z97N-WIFI</SystemProductName> <BIOSVersion>F7</BIOSVersion> <OSInstallDate>1571139164</OSInstallDate> <OSInstallTime>2019-10-15T11:32:43Z</OSInstallTime> <TimeZoneBias>00:00</TimeZoneBias> </SystemInformation> <SecureBootState> <UEFISecureBootEnabled>0</UEFISecureBootEnabled> </SecureBootState> <ReportInformation> <Guid>cfe131be-ac4c-4c84-aaf1-565f6edc013e</Guid> <CreationTime>2020-02-26T10:20:20Z</CreationTime> </ReportInformation> </WERReportMetadata>
Modified by Ben Curthoys
All Replies (6)
Oh there's another kind of crash which has different details which is still Firefox:
Fault bucket 120858127557, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0
Problem signature: P1: bad_module_info P2: 0.0.0.0 P3: 00000000 P4: StackHash_0000 P5: 0.0.0.0 P6: 00000000 P7: c0000005 P8: PCH_84 P9: P10:
Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER888B.tmp.WERInternalMetadata.xml
These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bad_module_info_59ea469c9cde70e5cc5fc8dc983f2f16bebbf3_85207d7d_316b9dc8-2545-4aa0-aaf1-6bd37e6187f2
Analysis symbol: Rechecking for solution: 0 Report Id: 3e6821ac-156b-4324-8b15-7cb22e607899 Report Status: 268435556 Hashed bucket: 0758bc351100ecb0a46f1e72d1780692 Cab Guid: 0
Version=1 EventType=APPCRASH EventTime=132272030114369848 ReportType=2 Consent=1 UploadTime=132272087126584038 ReportStatus=268435556 ReportIdentifier=316b9dc8-2545-4aa0-aaf1-6bd37e6187f2 IntegratorReportIdentifier=3e6821ac-156b-4324-8b15-7cb22e607899 Wow64Host=34404 NsAppName=bad_module_info AppSessionGuid=000399ac-0001-000d-2df7-8553b1ecd501 TargetAppId=W:0006acaa5bfefb8fb28575ce89c11a19097600000000!0000655e856b73232ca376ff8704ee12c404878da363!firefox.exe TargetAppVer=2020//02//17:16:15:47!9434b!firefox.exe BootId=4294967295 ServiceSplit=3669488033 TargetAsId=27242 UserImpactVector=808452912 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=0758bc351100ecb0a46f1e72d1780692 Response.BucketTable=4 Response.LegacyBucketId=120858127557 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=bad_module_info Sig[1].Name=Application Version Sig[1].Value=0.0.0.0 Sig[2].Name=Application Timestamp Sig[2].Value=00000000 Sig[3].Name=Fault Module Name Sig[3].Value=StackHash_0000 Sig[4].Name=Fault Module Version Sig[4].Value=0.0.0.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=00000000 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=PCH_84 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.18362.2.0.0.256.49 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=2057 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=0000 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=00000000000000000000000000000000 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=0000 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=00000000000000000000000000000000 UI[2]=bad_module_info State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=18362 OsInfo[3].Key=ubr OsInfo[3].Value=657 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=2057 OsInfo[7].Key=geoid OsInfo[7].Value=242 OsInfo[8].Key=sku OsInfo[8].Value=49 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=193171 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.657.18362.0-11.0.175 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=16245 OsInfo[19].Key=svolsz OsInfo[19].Value=464 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=190318 OsInfo[22].Key=bldtm OsInfo[22].Value=1202 OsInfo[23].Key=bldbrch OsInfo[23].Value=19h1_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.18362.657.amd64fre.19h1_release.190318-1202 OsInfo[30].Key=buildflightid OsInfo[30].Value=C6A0BBFE-FA2B-4D86-AAB4-FB51F87B459E.1 OsInfo[31].Key=edition OsInfo[31].Value=ProfessionalN OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[33].Value=RS:4964 OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=bad_module_info AppPath=bad_module_info NsPartner=windows NsGroup=windows8 ApplicationIdentity=A01ED07A810B640A20A150D57CC9C420 MetadataHash=408632086
Hi Ben Curthoys
Please reply with your crash ids (should start with 'bp-').
You can find details on how to do this from: https://support.mozilla.org/en-US/kb/mozillacrashreporter
Cheers!
...Roland
As I said:
"It doesn't show an error message on screen or create a Firefox crash report - it just vanishes"
There are no records in the Crash Reports folder, and when it crashes, it doesn't show the Mozilla Crash Reporter dialog box. It just exits.
I expect it's an issue similar to this:
https://bugzilla.mozilla.org/show_bug.cgi?id=1579758
I've stopped a bunch of services I don't need and I'll see if that helps.
... update... nope, I've stopped all the services I can and the problem persists.
Modified by Ben Curthoys
Never mind, I've reinstalled Chrome and the problem isn't bothering me any more.
Hi Ben Curthoys, sorry to hear that. Please consider filing a bug report if you choose to pursue this in the future: https://bugzilla.mozilla.org/enter_bug.cgi
Cheers!
...Roland