This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I had important bookmarks and passwords saved in my account, but they're no longer there

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė GerardoPcp04

more options

Hi there, I had some important bookmarks and passwords saved in my sync account. I recently formatted my PC and after logging in with that account, they're no longer there. How can I get them back? I really need them. Thanks in advance.

Hi there, I had some important bookmarks and passwords saved in my sync account. I recently formatted my PC and after logging in with that account, they're no longer there. How can I get them back? I really need them. Thanks in advance.

All Replies (1)

more options

Hola, Lamentamos lo sucedido pero el servicio de Sync NO es un servicio de respaldo, la sincronización no es lo mismo que respaldo, si tienes solo un dispositivo (Firefox) con la cuenta Sync y borras todos sus datos entonces el servidor de Sync borrará todos sus datos, esto es lo que sucede cuando conectas un Firefox recién instalado a la misma cuenta que tenias sin haber otros Firefox conectados. Para hacer respaldos del Firefox debe copiarse la carpeta de Perfil: https://support.mozilla.org/es/kb/perfiles-el-lugar-donde-firefox-almacena-tus-contr Saludos