This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tab transfer.

  • 21 replies
  • 0 have this problem
  • 6 views
  • Paskiausią atsakymą parašė Paul

more options

How do i transfer my tabs, tab history, settings from my old phone to my new phone? The help article wasn't clear on the difference between sending and receiving.

How do i transfer my tabs, tab history, settings from my old phone to my new phone? The help article wasn't clear on the difference between sending and receiving.

All Replies (20)

more options

Hi

The best way is through syncing your data with a desktop copy of Firefox before syncing it across to your new mobile device.

This support article should help:

https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android

more options

Paul said

Hi The best way is through syncing your data with a desktop copy of Firefox before syncing it across to your new mobile device. This support article should help: https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android

This . . . this is literally the exact article i came from and said wasn't clear. You've literally parroted the website without adding anything of substance or helping in any way. Are you just here for the clout?

more options

Hi

I am not sure what you mean by "clout" an you did not mention which article you had seen.

Which parts of it are unclear?

more options

Paul said

Hi I am not sure what you mean by "clout" an you did not mention which article you had seen. Which parts of it are unclear?

Oh I'm sure you don't and the website literally only has a few articles on the subject, the most informative being that one and it only tells you how to sign into your account and activate syncing. It doesn't tell you if your syncing what you have with your profile or requesting that information or anything on how to actually USE syncing. What i and I'm guessing a fair few others want to know is how to directly save tabs, tab history, browser settings and addons on one phone and request that session from another phone and that article doesn't say anything about that and neither do any of the other articles.

Modified by Sin Shadow Fox

more options

The article does make clear the data that you can sync from Firefox for Android:

   Bookmarks
   Credit cards
   History
   Logins
   Open tabs
more options

Paul said

The article does make clear the data that you can sync from Firefox for Android: Bookmarks Credit cards History Logins Open tabs

It tells you WHAT data can be synced. It does not tell you HOW to sync data To or FROM your device.

more options

I recommend following the steps in that support article. Syncing happens automatically in the background once signed in.

more options

Paul said

I recommend following the steps in that support article. Syncing happens automatically in the background once signed in.

No it doesn't. I've already tried.

more options

Is your other device signed into the same Firefox Account?

more options

Paul said

Is your other device signed into the same Firefox Account?

Yes.

more options

Hi

Hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile copies of Firefox:

In Firefox on your old mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

more options

Paul said

Hi Hopefully I should be able to help you force a Sync event to take place. Assuming you have connected the same Sync account on both your mobile copies of Firefox: In Firefox on your old mobile device:
  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.
This will “force” a synchronisation of the data that is on the local device storage.

Didn't do anything.

more options

Okay. I recommend that you file a bug for our developers to look into this further for you. See File a bug report or feature request for Mozilla products for details.

more options

Paul said

Okay. I recommend that you file a bug for our developers to look into this further for you. See File a bug report or feature request for Mozilla products for details.

Like this?

more options

Hi

As mentioned previously, not all those data types can be synced between devices.

more options

Paul said

Hi As mentioned previously, not all those data types can be synced between devices.

Yeah backtracking isn't going to help you here. None of the data is syncing.

more options

Okay. It is certainly worthwhile our developers looking into passwords and bookmarks not syncing for you.

more options

Paul said

Okay. It is certainly worthwhile our developers looking into passwords and bookmarks not syncing for you.

and open tabs, and history, and credit cards (wouldn't want to forget those). Although i only care about the tabs and history.

more options

Thank you. Our developers will be able to look into those for you as well.

more options

Paul said

Thank you. Our developers will be able to look into those for you as well.

If only directly talking to them was an option from the start. I hope you'll take what i said in our DMs to heart going forward.

  1. 1
  2. 2