This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Replacing defunct email address by alternative method

  • 1 reply
  • 0 have this problem
  • 10 views
  • Paskiausią atsakymą parašė Paul

alastair.inglis
alastair.inglis
more options

The free virgin.net email service was shut down without notice about 2 years ago so I can no longer receive the verification code to cahnge it in my Firefox account. Is there another method to change the email address registered with Firefox?

The free virgin.net email service was shut down without notice about 2 years ago so I can no longer receive the verification code to cahnge it in my Firefox account. Is there another method to change the email address registered with Firefox?

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I am sorry but you will need to set up a new Firefox Account. As a security measure to protect user information, you need access to the email account to be able to change it.