Firefox crashes the second I purchase on Ebay. When Firefox reopens, it brings me to the purchase page again making me think the transaction did not go through. Later I find out the transaction did go through.
Crashes the second I purchase on Ebay. When Firefox reopens, it brings me to the purchase page again making me think the transaction did not go through. Later I find out the transaction did go through.
Modified by NoahSUMO
All Replies (6)
Please give me the crash report ID. Press CTRL+ L to Go to the address bar then type about:crashes.
Copy and paste the entire page here and I will be able to figure out your problem
Here is the Report:
Report ID
bp-58957ecf-8a7d-4682-b44e-4c9032100615 6/15/2010 7:58 PM
bp-a9b80670-9852-43da-8c2e-9035a2100615 6/15/2010 7:58 PM bp-5836a9f8-8c26-487d-a983-99d872100613 6/13/2010 7:29 PM bp-0553f7a2-3071-480b-82f6-023792100610 6/10/2010 6:59 PM bp-fb5c9d0a-1ba8-41e8-bd81-d11662100531 5/31/2010 3:50 PM
Now what do I do?
Susan Bells
Did you do anything to resolve the problem. I do not want to try to make another ebay purchase until I can feel confident FireFox will not crash again on me. Sue
You have a couple of plugins that need to be updated: Shockwave Flash 10.0 r45 = two versions behind the latest security release
Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper) = won't work with Firefox 3.6+ versions, which need 1.6.0_10 or higher, to get the Next Generation plugin - 1.6.0_20 is the latest version
Flash is appearing in the 2nd and 3rd to last threads in your first Crash Report, so your problem with those crashes might be resolved by installing the latest 10.1 version of Flash.
This is all very confusing and frustrating. You recommended that I install the latest updates for: 1. Shockwave Flash security (but do not tell me the number for the latest update) 2. Java Plug-In version 1.6.0_07 3. Flash version 10.0
However, you do not tell me how install these. I also woke up early so I could access your Chat service from 6:00 - 7:00 am Pacific time but it is not available. I have also not been able to find a contact phone number to get my problem resolved. I regularly purchase on ebay and have had this problem for all 3 purchases I made in the last week. I need to purchase several other items in the next few weeks before I leave the country for 2 months. I need to get this problem resolved immediately. If someone can call me, my phone number is 720-***-****.
Thank you. Susan Bells
Modified by NoahSUMO
See Java and Flash --- http://java.sun.com/javase/downloads/index.jsp#jdk (you need JRE) http://www.adobe.com/software/flash/about/