FF will not open for browse and will not close. FF will not run. FF will not close so I can rerun the program. This hapened when I was updating into the lasted version for XP.
FF will not open for browse and will not close. FF will not run. nothing happens when I tried to open it FF will not close so I can rerun the program. This hapened when I was updating into the lasted version for XP. I have downloaded the program and it still will not open or close FF. When I run CCleaner, it says that FF is open. When I try to remove FF, it says that I must close FF first. If I can not access FF how can I close it. When I run CCleaner it says that I have no issues on my computer. twice a day I run my spyware and I also ran a check with my spyware and it says that I have no issues as well.
All Replies (1)
The problem is referred to as "hanging at exit" and is usually caused by an Extension or a Plugin.
Sounds like it is hanging when you exit and later try to restart Firefox.
- How to stop the running Firefox process
- In Task Manager, does firefox.exe show in the Processes tab?
- See: http://kb.mozillazine.org/Kill_application
- What may cause Firefox to hang at exit
- You may need to try Firefox Safe Mode
- You may need to use Safe Mode to locate the problem: http://support.mozilla.com/en-US/kb/Safe+Mode
- Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
- If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling one at a time until the problem reappears. You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
- See the following for more information