This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I had to use Safari to download Firefox 4., since Firefox 3.6.16 can't open DMG files. I apparently now have 4.0 on my mac, but I can't open it. I can only get 3.6.16. What don't I understand?

  • 1 reply
  • 12 have this problem
  • 10 views
  • Paskiausią atsakymą parašė MacGregg

more options

Question I had to use Safari to download Firefox 4., since Firefox 3.6.16 can't open DMG files. I apparently now have 4.0 on my mac, but I can't open it. I can only get 3.6.16. What don't I understand?

My mac (OSX 10.6.7, 2.8 Ghz Core 2 Duo, memory 4GB 800 MHz DDR2 SDRAM) thinks that I've downloaded Firefox 4 in my Applications folder. But I can't access it. I don't know what I did wrong, or how to undo the wrong. Why is Firefox sending out updates in DMG files if firefox can't open DMG files?

Question I had to use Safari to download Firefox 4., since Firefox 3.6.16 can't open DMG files. I apparently now have 4.0 on my mac, but I can't open it. I can only get 3.6.16. What don't I understand? My mac (OSX 10.6.7, 2.8 Ghz Core 2 Duo, memory 4GB 800 MHz DDR2 SDRAM) thinks that I've downloaded Firefox 4 in my Applications folder. But I can't access it. I don't know what I did wrong, or how to undo the wrong. Why is Firefox sending out updates in DMG files if firefox can't open DMG files?

All Replies (1)

more options

FireFox can't open lots of files it isn't suposed to. DMG is opened by the Mac osx as a virtual volume file you just drag the FireFox icon to where you want it installed. Check your desktop for a FireFox volume... like a drive. Double click the DMG file if it is not there. This is how Mac works it has nothing to do with FireFox, many apps install this way!