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After installing 'downloadhelper' the logo appears but no arrow! how do I rectify?Ihave recently upgraded to fire fox '5'

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When watching a video I go to the red,blue and yellow ball logo to download but no arrow appears as indicated on the help video on your add on web page I think it was posted by darkjoka or something similar. He did emphasize that it was the arrow not the three balls logo ,all that happens is a box appears showing various sites and their popularity great but that doesn't interest me Ijust want it to do what is say's on the 'can'.

When watching a video I go to the red,blue and yellow ball logo to download but no arrow appears as indicated on the help video on your add on web page I think it was posted by darkjoka or something similar. He did emphasize that it was the arrow not the three balls logo ,all that happens is a box appears showing various sites and their popularity great but that doesn't interest me Ijust want it to do what is say's on the 'can'.

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Did you update to the latest 4.9.3 version?

If that didn't help then try "Reset toolbars and controls" on the Safe mode start window. See also: