This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

New Tab Page not showing thumbnails; browser.newtab.url reset is greyed out. What is my next step?

  • 2 valiny
  • 3 manana an'ity olana ity
  • 78 views
  • Valiny farany nomen'i apavs

apavs
apavs
more options

I have read this thread: https://support.mozilla.org/en-US/questions/934935 but the solution this user found apparently isn't available to me.

I cleared my cache and cookies the other day, and now my New Tab Page isn't populating with new thumbnails. I do have one thumbnail, a page I pinned, but all of the others haven't come back. I went into about:config and found browser.newtab.url, but the 'reset' option was greyed out. I haven't been able to find out what the next step is to restore my thumbnails; am hoping someone here can help. Thanks!

I have read this thread: https://support.mozilla.org/en-US/questions/934935 but the solution this user found apparently isn't available to me. I cleared my cache and cookies the other day, and now my New Tab Page isn't populating with new thumbnails. I do have one thumbnail, a page I pinned, but all of the others haven't come back. I went into about:config and found browser.newtab.url, but the 'reset' option was greyed out. I haven't been able to find out what the next step is to restore my thumbnails; am hoping someone here can help. Thanks!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you still see (empty) tiles on the about:newtab page?

Is the disk cache still working if you check that on the about:cache page via the location bar?

apavs
apavs Tompon'ny fanontaniana
more options

I do still see empty tiles on the about:newtab page - I have the one pinned page, from before I cleared my cache, and then 8 empty tabs. The disk cache contains information up until just a few minutes ago so yep, appears to be working fine.