This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I don't see "Pair A Device" (in Sync settings) on my mac, only on my pc...where did it go?

  • 1 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i cor-el

more options

Just trying to add my iphone and ipad to my Firefox Sync... I had to do it from my Windows computer because I didn't see the "Pair A Device" option in Preferences of Firefox on my Mac. Core i7 Retina MBP, OS 10.8.5, Firefox v31.0

Just trying to add my iphone and ipad to my Firefox Sync... I had to do it from my Windows computer because I didn't see the "Pair A Device" option in Preferences of Firefox on my Mac. Core i7 Retina MBP, OS 10.8.5, Firefox v31.0

All Replies (1)

more options

Firefox 29 and later have a new Sync version that use a Firefox account and only use the name and password and no longer use a separate Sync (recovery) key (the Sync key is automatically derived from the password of the Firefox account).

The new Sync version is completely different from the version that was previously used and you need to install a Firefox 29 or later version on all connected devices. You can enter the name and password of the Firefox account on each computer to connect to the new Sync account. You no longer can pair a new device by entering a pairing key on a connected device although this might be possible again in a future version of Sync if they decide to re-add this feature. You need a Firefox 28 version to connect to an old Sync account that used the Sync key.