This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Issues with running script. Works in other browsers but not Firefox

michellea418
michellea418
more options

On Amazon Seller website, certain listings pop up with this error:


"A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: https://images-na.ssl-images-amazon.com/images/G/01/javascripts/lib/jquery/jquery-1.4.2.min.js:71"

No matter what option you select on the pop up, it keeps repeating the message. These same sites work on Safari on the same computer. Already checked for updates, cleared cache and cookies on Firefox. Also deleted Firefox and reinstalled, issue still occurs.

What else can you suggest or will this hopefully be fixed in a future update.

On Amazon Seller website, certain listings pop up with this error: "A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue. Script: https://images-na.ssl-images-amazon.com/images/G/01/javascripts/lib/jquery/jquery-1.4.2.min.js:71" No matter what option you select on the pop up, it keeps repeating the message. These same sites work on Safari on the same computer. Already checked for updates, cleared cache and cookies on Firefox. Also deleted Firefox and reinstalled, issue still occurs. What else can you suggest or will this hopefully be fixed in a future update.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Although that error references the problem line in the script as line 71, that line actually has numerous commands in a compressed form that is very hard to read, so I can't see immediately what the issue might be.

In case one of your extensions is involved, have you tested the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?