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Why does my Firefox crash and how do I fix it?

Nilame
Nilame
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Often, when I start Firefox, it immediately crashes. But not always right away. Sometimes it takes a few seconds or I have to type something into Google or open a page and than it crashes. And sometimes it doesn't crash at all. It started on 31.03.2015 and I haven't been able to find the source. My plugins are updated, I am using the newest Firefox-Uptade, my Windows is updated, my Anti-Spyware programs detect no virus, even if I start it in the save mode (with deactivated add-ons) it crashes. Thunderbird also crashes, but not as much as Firefox. The only big change before Firefox started crashing is that I exchanged my 1GB RAM for 4GB RAM but I used RAM that is supposed to be compatible to my notebook.

Report-ID (Meldungs-ID): bp-6b25134a-5840-49da-8f9f-e3e862150403

Often, when I start Firefox, it immediately crashes. But not always right away. Sometimes it takes a few seconds or I have to type something into Google or open a page and than it crashes. And sometimes it doesn't crash at all. It started on 31.03.2015 and I haven't been able to find the source. My plugins are updated, I am using the newest Firefox-Uptade, my Windows is updated, my Anti-Spyware programs detect no virus, even if I start it in the save mode (with deactivated add-ons) it crashes. Thunderbird also crashes, but not as much as Firefox. The only big change before Firefox started crashing is that I exchanged my 1GB RAM for 4GB RAM but I used RAM that is supposed to be compatible to my notebook. Report-ID (Meldungs-ID): bp-6b25134a-5840-49da-8f9f-e3e862150403

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Let's continue in your earlier thread here: https://support.mozilla.org/questions/1055605