This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes since 43.0.2 update?

  • 3 valiny
  • 4 manana an'ity olana ity
  • 11 views
  • Valiny farany nomen'i akablacksheep

more options

I had thought it was adblocker, but I tried relaunching with everything +plugins disabled, and also launching in safemode, and can still replicate the crash.

Here's the crash report for the SafeMode crash: AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de BuildID: 20151221130713 CrashTime: 1451251155 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1451249200 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 387 StartupTime: 1451251129 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151221130713","version":"43.0.2","vendor":"Mozilla","platformVersion":"43.0.2","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20151223.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3840,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"11.4.2","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true}},"profile":{"creationDate":14700},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"iPhotoPhotocast","version":"7.0","description":"iPhoto6","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/photo"],"updateDay":14565},{"name":"Flip4Mac Windows Media Plugin","version":"2.5.0.1","description":"The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-ms-asf","video/x-ms-asx","audio/x-ms-wax","application/x-ms-wmp","video/x-ms-wmp","application/x-mplayer2","video/x-ms-wmx","video/x-ms-wm","video/x-ms-wvx","video/x-ms-wmv","video/x-ms-asf-plugin","audio/x-ms-wma","application/asx"],"updateDay":15598},{"name":"WacomTabletPlugin","version":"WacomTabletPlugin 2.1.0.2","description":"Plugin for Wacom tablets.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wacomtabletplugin"],"updateDay":15861},{"name":"Wacom Pressure Plug-In","version":"2.1.0-1","description":"","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":[],"updateDay":15861},{"name":"Java Applet Plug-in","version":"14.9.0","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16080},{"name":"QuickTime Plug-in 7.7.1","version":"7.7.1","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-midi","audio/x-ac3","video/mp4","video/x-m4v","application/x-sdp","audio/amr","application/x-rtsp","image/tiff","video/3gpp2","image/jpeg2000","audio/mpeg","image/x-quicktime","audio/mpeg3","application/sdp","application/x-mpeg","image/x-macpaint","video/mpeg","video/x-msvideo","audio/aac","audio/x-gsm","video/sd-video","audio/x-caf","image/x-jpeg2000-image","audio/3gpp","audio/mp3","image/x-targa","video/avi","image/png","image/x-tiff","audio/mp4","image/jp2","audio/x-aiff","video/x-mpeg","video/3gpp","audio/x-mpeg","audio/x-aac","audio/mid","audio/3gpp2","audio/midi","audio/x-wav","audio/x-mp3","video/quicktime","audio/x-mpeg3","image/x-bmp","audio/ac3","image/pict","audio/x-m4p","audio/x-m4a","image/x-png","image/x-pict","image/x-sgi","audio/x-m4b","video/flc","audio/aiff","video/msvideo","audio/basic","image/jpeg2000-image","audio/wav","audio/vnd.qcelp"],"updateDay":16139},{"name":"Silverlight Plug-In","version":"5.1.30317.0","description":"5.1.30317.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16147},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: https://www.facebook.com/?_rdr=p Vendor: Mozilla Version: 43.0.2 useragent_locale: en-US

I had thought it was adblocker, but I tried relaunching with everything +plugins disabled, and also launching in safemode, and can still replicate the crash. Here's the crash report for the SafeMode crash: AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de BuildID: 20151221130713 CrashTime: 1451251155 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1451249200 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 387 StartupTime: 1451251129 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151221130713","version":"43.0.2","vendor":"Mozilla","platformVersion":"43.0.2","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20151223.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3840,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"11.4.2","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true}},"profile":{"creationDate":14700},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"iPhotoPhotocast","version":"7.0","description":"iPhoto6","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/photo"],"updateDay":14565},{"name":"Flip4Mac Windows Media Plugin","version":"2.5.0.1","description":"The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-ms-asf","video/x-ms-asx","audio/x-ms-wax","application/x-ms-wmp","video/x-ms-wmp","application/x-mplayer2","video/x-ms-wmx","video/x-ms-wm","video/x-ms-wvx","video/x-ms-wmv","video/x-ms-asf-plugin","audio/x-ms-wma","application/asx"],"updateDay":15598},{"name":"WacomTabletPlugin","version":"WacomTabletPlugin 2.1.0.2","description":"Plugin for Wacom tablets.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wacomtabletplugin"],"updateDay":15861},{"name":"Wacom Pressure Plug-In","version":"2.1.0-1","description":"","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":[],"updateDay":15861},{"name":"Java Applet Plug-in","version":"14.9.0","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16080},{"name":"QuickTime Plug-in 7.7.1","version":"7.7.1","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-midi","audio/x-ac3","video/mp4","video/x-m4v","application/x-sdp","audio/amr","application/x-rtsp","image/tiff","video/3gpp2","image/jpeg2000","audio/mpeg","image/x-quicktime","audio/mpeg3","application/sdp","application/x-mpeg","image/x-macpaint","video/mpeg","video/x-msvideo","audio/aac","audio/x-gsm","video/sd-video","audio/x-caf","image/x-jpeg2000-image","audio/3gpp","audio/mp3","image/x-targa","video/avi","image/png","image/x-tiff","audio/mp4","image/jp2","audio/x-aiff","video/x-mpeg","video/3gpp","audio/x-mpeg","audio/x-aac","audio/mid","audio/3gpp2","audio/midi","audio/x-wav","audio/x-mp3","video/quicktime","audio/x-mpeg3","image/x-bmp","audio/ac3","image/pict","audio/x-m4p","audio/x-m4a","image/x-png","image/x-pict","image/x-sgi","audio/x-m4b","video/flc","audio/aiff","video/msvideo","audio/basic","image/jpeg2000-image","audio/wav","audio/vnd.qcelp"],"updateDay":16139},{"name":"Silverlight Plug-In","version":"5.1.30317.0","description":"5.1.30317.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16147},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: https://www.facebook.com/?_rdr=p Vendor: Mozilla Version: 43.0.2 useragent_locale: en-US

Vahaolana nofidina

Try to set media.apple.mp4.enabled to false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (3)

more options

just as reference for other contributors reading here - this was https://crash-stats.mozilla.com/report/index/f8f3fd3b-9ef6-473c-9d49-595ad2151227

you might want to try if disabling hardware acceleration in the firefox menu ≡ > options > advanced > general section might improve the situation (that setting will take a restart of the browser to take effect). however i'm generally not that familiar with how to deal with crashes on os x ...

more options

Vahaolana Nofidina

Try to set media.apple.mp4.enabled to false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

more options

Thank you; I couldn't find the page for the crash report.

The about:config change seems to have taken care of the issue - thanks so much.