This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

EXCEPTION_ACCESS_VIOLATION_READ

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Shadow110

more options

Could someone please help me diagnose this crash dump? Running on v56

AdapterDeviceID: 0x0405 AdapterDriverVersion: 7.14.1.2032 AdapterSubsysID: 040515ad AdapterVendorID: 0x15ad Add-ons: aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: %ProgramFiles%\AppSense\Application Manager\Agent\AMAppHook.dll;%ProgramFiles%\Citrix\system32\mfaphook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll AvailablePageFile: 11408080896 AvailablePhysicalMemory: 5790171136 AvailableVirtualMemory: 3769954304 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53477376 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1a CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1509978764 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1507207244 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.2032 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1980 StackTraces: {"crash_info":{"address":"0x6bbd7bd5","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xd20000","code_id":"59CAB4CC86000","debug_file":"firefox.pdb","debug_id":"2E98D4E3EFC842AE85E2E71A55CA732E2","end_addr":"0xda6000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x521d0000","code_id":"59CAB8C937fd000","debug_file":"xul.pdb","debug_id":"549AD8CE5724481E8698B72812BFE8C62","end_addr":"0x559cd000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x57570000","code_id":"4CE7B80996000","debug_file":"fastprox.pdb","debug_id":"E10B15DEF50A485D98EA09DDA58470D92","end_addr":"0x57606000","filename":"fastprox.dll","version":"6.1.7601.17514"},{"base_addr":"0x57670000","code_id":"4CE7BA255c000","debug_file":"wbemcomn.pdb","debug_id":"6719BCABFA674D7EBC55213C37242C6E2","end_addr":"0x576cc000","filename":"wbemcomn.dll","version":"6.1.7601.17514"},{"base_addr":"0x57720000","code_id":"4A5BDB30f000","debug_file":"wbemsvc.pdb","debug_id":"61076D7341744BE18943A14A5E5B1E2B2","end_addr":"0x5772f000","filename":"wbemsvc.dll","version":"6.1.7600.16385"},{"base_addr":"0x57730000","code_id":"4A5BDB2Fa000","debug_file":"wbemprox.pdb","debug_id":"395F248F2C754D43B25DE5EC5F27B2052","end_addr":"0x5773a000","filename":"wbemprox.dll","version":"6.1.7600.16385"},{"base_addr":"0x57740000","code_id":"59CAB4C0b0000","debug_file":"lgpllibs.pdb","debug_id":"9690AC594B7D4CB09F05286639F9D4AD2","end_addr":"0x577f0000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x577f0000","code_id":"59CAB4C6131000","debug_file":"nss3.pdb","debug_id":"D43145B1E08A4ADEACEBE3E956B3DD002","end_addr":"0x57921000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x57930000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x57933000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57940000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x57943000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57950000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x57953000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57960000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x57963000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57970000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x57975000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57980000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x57985000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57990000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x57993000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579a0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x579a4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579b0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x579b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579c0000","code_id":"579994FCe0000","debug_file":"ucrtbase.pdb","debug_id":"3761F51D3FEE4EBDB1220B407EA3B12B1","end_addr":"0x57aa0000","filename":"ucrtbase.dll","version":"10.0.14393.33"},{"base_addr":"0x58e00000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x58e03000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e10000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x58e14000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e20000","code_id":"579994CD3000","debug_file":"api-ms-win-core-file-l1-2-0.pdb","debug_id":"3B64AE5F03F3415AAB148910F1CA37451","end_addr":"0x58e23000","filename":"api-ms-win-core-file-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e30000","code_id":"579994CD3000","debug_file":"api-ms-win-core-processthreads-l1-1-1.pdb","debug_id":"3BC3DD3C3F324B8FA6F29AF6ED6D9C261","end_addr":"0x58e33000","filename":"api-ms-win-core-processthreads-l1-1-1.dll","version":"10.0.14393.33"},{"base_addr":"0x58e40000","code_id":"579994CE3000","debug_file":"api-ms-win-core-synch-l1-2-0.pdb","debug_id":"6D0317FBAAC34ABB9C6B34DFEF8C43541","end_addr":"0x58e43000","filename":"api-ms-win-core-synch-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e50000","code_id":"579994CE3000","debug_file":"api-ms-win-core-localization-l1-2-0.pdb","debug_id":"6E4A75BB0A6B4ED6B47EC5D0E5D684701","end_addr":"0x58e53000","filename":"api-ms-win-core-localization-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e60000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x58ecd000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x59000000","code_id":"579994CE3000","debug_file":"api-ms-win-core-timezone-l1-1-0.pdb","debug_id":"3C3A0A9485AB457EB97CF97F23D036071","end_addr":"0x59003000","filename":"api-ms-win-core-timezone-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59010000","code_id":"579999BF3000","debug_file":"api-ms-win-core-file-l2-1-0.pdb","debug_id":"A34A190CA0C04F5495B1BF87DB09279C1","end_addr":"0x59013000","filename":"api-ms-win-core-file-l2-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x590c0000","code_id":"59CAB4BA23000","debug_file":"mozglue.pdb","debug_id":"2F909DB5AA1A4DE29B7D6525A87324832","end_addr":"0x590e3000","filename":"mozglue.dll","version":"56.0.0.6478"},{"base_addr":"0x590f0000","code_id":"579994CF4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"DB62AA7499B343A3AA65D9EAF0F4FAB51","end_addr":"0x590f4000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59100000","code_id":"575A4B7215000","debug_file":"vcruntime140.i386.pdb","debug_id":"F1AB29BEC8CE4747A83AE87A4BEACA691","end_addr":"0x59115000","filename":"VCRUNTIME140.dll","version":"14.0.24210.0"},{"base_addr":"0x5b100000","code_id":"572BACF8b4000","debug_file":"icaendpoint.pdb","debug_id":"CE1109527DDE4E6D9E184DBAC619D99D1","end_addr":"0x5b1b4000","filename":"icaendpoint.dll","version":"6.2.9600.57"},{"base_addr":"0x5b1c0000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x5b1f9000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x5b240000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x5b2b9000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x64c20000","code_id":"4A5BDB0C25000","debug_file":"powrprof.pdb","debug_id":"B1F8F66CCBAD4869BADFD20C1F24AC832","end_addr":"0x64c45000","filename":"powrprof.dll","version":"6.1.7600.16385"},{"base_addr":"0x67c00000","code_id":"4F7EC92772000","debug_file":"AMAppHook.pdb","debug_id":"5C22DD212FAE47D7A7FED627F6977F581","end_addr":"0x67c72000","filename":"AMAppHook.dll","version":"8.5.111.0"},

Could someone please help me diagnose this crash dump? Running on v56 AdapterDeviceID: 0x0405 AdapterDriverVersion: 7.14.1.2032 AdapterSubsysID: 040515ad AdapterVendorID: 0x15ad Add-ons: aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: %ProgramFiles%\AppSense\Application Manager\Agent\AMAppHook.dll;%ProgramFiles%\Citrix\system32\mfaphook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll AvailablePageFile: 11408080896 AvailablePhysicalMemory: 5790171136 AvailableVirtualMemory: 3769954304 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53477376 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1a CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1509978764 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1507207244 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.2032 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1980 StackTraces: {"crash_info":{"address":"0x6bbd7bd5","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xd20000","code_id":"59CAB4CC86000","debug_file":"firefox.pdb","debug_id":"2E98D4E3EFC842AE85E2E71A55CA732E2","end_addr":"0xda6000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x521d0000","code_id":"59CAB8C937fd000","debug_file":"xul.pdb","debug_id":"549AD8CE5724481E8698B72812BFE8C62","end_addr":"0x559cd000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x57570000","code_id":"4CE7B80996000","debug_file":"fastprox.pdb","debug_id":"E10B15DEF50A485D98EA09DDA58470D92","end_addr":"0x57606000","filename":"fastprox.dll","version":"6.1.7601.17514"},{"base_addr":"0x57670000","code_id":"4CE7BA255c000","debug_file":"wbemcomn.pdb","debug_id":"6719BCABFA674D7EBC55213C37242C6E2","end_addr":"0x576cc000","filename":"wbemcomn.dll","version":"6.1.7601.17514"},{"base_addr":"0x57720000","code_id":"4A5BDB30f000","debug_file":"wbemsvc.pdb","debug_id":"61076D7341744BE18943A14A5E5B1E2B2","end_addr":"0x5772f000","filename":"wbemsvc.dll","version":"6.1.7600.16385"},{"base_addr":"0x57730000","code_id":"4A5BDB2Fa000","debug_file":"wbemprox.pdb","debug_id":"395F248F2C754D43B25DE5EC5F27B2052","end_addr":"0x5773a000","filename":"wbemprox.dll","version":"6.1.7600.16385"},{"base_addr":"0x57740000","code_id":"59CAB4C0b0000","debug_file":"lgpllibs.pdb","debug_id":"9690AC594B7D4CB09F05286639F9D4AD2","end_addr":"0x577f0000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x577f0000","code_id":"59CAB4C6131000","debug_file":"nss3.pdb","debug_id":"D43145B1E08A4ADEACEBE3E956B3DD002","end_addr":"0x57921000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x57930000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x57933000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57940000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x57943000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57950000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x57953000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57960000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x57963000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57970000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x57975000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57980000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x57985000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57990000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x57993000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579a0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x579a4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579b0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x579b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579c0000","code_id":"579994FCe0000","debug_file":"ucrtbase.pdb","debug_id":"3761F51D3FEE4EBDB1220B407EA3B12B1","end_addr":"0x57aa0000","filename":"ucrtbase.dll","version":"10.0.14393.33"},{"base_addr":"0x58e00000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x58e03000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e10000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x58e14000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e20000","code_id":"579994CD3000","debug_file":"api-ms-win-core-file-l1-2-0.pdb","debug_id":"3B64AE5F03F3415AAB148910F1CA37451","end_addr":"0x58e23000","filename":"api-ms-win-core-file-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e30000","code_id":"579994CD3000","debug_file":"api-ms-win-core-processthreads-l1-1-1.pdb","debug_id":"3BC3DD3C3F324B8FA6F29AF6ED6D9C261","end_addr":"0x58e33000","filename":"api-ms-win-core-processthreads-l1-1-1.dll","version":"10.0.14393.33"},{"base_addr":"0x58e40000","code_id":"579994CE3000","debug_file":"api-ms-win-core-synch-l1-2-0.pdb","debug_id":"6D0317FBAAC34ABB9C6B34DFEF8C43541","end_addr":"0x58e43000","filename":"api-ms-win-core-synch-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e50000","code_id":"579994CE3000","debug_file":"api-ms-win-core-localization-l1-2-0.pdb","debug_id":"6E4A75BB0A6B4ED6B47EC5D0E5D684701","end_addr":"0x58e53000","filename":"api-ms-win-core-localization-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e60000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x58ecd000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x59000000","code_id":"579994CE3000","debug_file":"api-ms-win-core-timezone-l1-1-0.pdb","debug_id":"3C3A0A9485AB457EB97CF97F23D036071","end_addr":"0x59003000","filename":"api-ms-win-core-timezone-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59010000","code_id":"579999BF3000","debug_file":"api-ms-win-core-file-l2-1-0.pdb","debug_id":"A34A190CA0C04F5495B1BF87DB09279C1","end_addr":"0x59013000","filename":"api-ms-win-core-file-l2-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x590c0000","code_id":"59CAB4BA23000","debug_file":"mozglue.pdb","debug_id":"2F909DB5AA1A4DE29B7D6525A87324832","end_addr":"0x590e3000","filename":"mozglue.dll","version":"56.0.0.6478"},{"base_addr":"0x590f0000","code_id":"579994CF4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"DB62AA7499B343A3AA65D9EAF0F4FAB51","end_addr":"0x590f4000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59100000","code_id":"575A4B7215000","debug_file":"vcruntime140.i386.pdb","debug_id":"F1AB29BEC8CE4747A83AE87A4BEACA691","end_addr":"0x59115000","filename":"VCRUNTIME140.dll","version":"14.0.24210.0"},{"base_addr":"0x5b100000","code_id":"572BACF8b4000","debug_file":"icaendpoint.pdb","debug_id":"CE1109527DDE4E6D9E184DBAC619D99D1","end_addr":"0x5b1b4000","filename":"icaendpoint.dll","version":"6.2.9600.57"},{"base_addr":"0x5b1c0000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x5b1f9000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x5b240000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x5b2b9000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x64c20000","code_id":"4A5BDB0C25000","debug_file":"powrprof.pdb","debug_id":"B1F8F66CCBAD4869BADFD20C1F24AC832","end_addr":"0x64c45000","filename":"powrprof.dll","version":"6.1.7600.16385"},{"base_addr":"0x67c00000","code_id":"4F7EC92772000","debug_file":"AMAppHook.pdb","debug_id":"5C22DD212FAE47D7A7FED627F6977F581","end_addr":"0x67c72000","filename":"AMAppHook.dll","version":"8.5.111.0"},

All Replies (1)

more options

Please consider turning on send info to Mozilla before posting a question. This helps us help you. As I have no info from your system that would help see things that cause issues. No Nothing....

Please edit out your post with all that stuff please and then read URL on how to submit a Crash Report back to us here in your message.

https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support