This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why at times FF doesn't shut down when I close the program?

  • 1 valiny
  • 2 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i FredMcD

jah1350
jah1350
more options

I close FF and it shuts down on the screen. At times when I try to start FF again (either by clicking the icon or a url - FF is my default browser). I start task manager and it does not show in "APPS" nor does it show in "BACKGROUND PROCESSES" or "WINDOW PROCESSES." I then start a program called "WINPATROL" (great program) - click on a tab "ACTIVE TASKS" which list all programs running on the PC. I find Firefox currently running after I closed the program. I "kill" the process via Winpatrol which stops the process. Try again and now FF starts up with no problem. using ver 58.0.1, on a Windows 10 Home 64bit system

I close FF and it shuts down on the screen. At times when I try to start FF again (either by clicking the icon or a url - FF is my default browser). I start task manager and it does not show in "APPS" nor does it show in "BACKGROUND PROCESSES" or "WINDOW PROCESSES." I then start a program called "WINPATROL" (great program) - click on a tab "ACTIVE TASKS" which list all programs running on the PC. I find Firefox currently running after I closed the program. I "kill" the process via Winpatrol which stops the process. Try again and now FF starts up with no problem. using ver 58.0.1, on a Windows 10 Home 64bit system

All Replies (1)

FredMcD
FredMcD
more options

Did you get any error or crash reports?

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link has a program that can crash Firefox.