This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Lost Thunderbird Profile

  • 3 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i atErik

more options

Last month my hard drive crashed. Had power, but couldn't reboot. I got a new PC and reinstalled all apps including Thunderbird. I had hundreds of e-mails that I had saved in various subfiles that are important to me. Now I cannot find them because the old profile is lost. I had backed up everything on iDrive, but I guess when I reinstalled Thunderbird, it created a new profile. I have followed all the suggestions to try to find the old profile, but with no success. I'm not a techy and am nearly 80 years old. Any ideas?

Last month my hard drive crashed. Had power, but couldn't reboot. I got a new PC and reinstalled all apps including Thunderbird. I had hundreds of e-mails that I had saved in various subfiles that are important to me. Now I cannot find them because the old profile is lost. I had backed up everything on iDrive, but I guess when I reinstalled Thunderbird, it created a new profile. I have followed all the suggestions to try to find the old profile, but with no success. I'm not a techy and am nearly 80 years old. Any ideas?

All Replies (3)

more options

Thunderbird = TB.

access your iDrive backup/copy, or access recovered hard-drive: • you MUST first make backup/copy of ALL sub-folders & files under this location, copy into another external drive: "%APPDATA%\Thunderbird\Profiles\" that is usually located here: "C:\Users\<YourWindowsUserName>\AppData\Roaming\Thunderbird\Profiles\"

that "Profiles" folder ( ...\Thunderbird\Profiles\ ) contains multiple sub-folders , those sub-folders are various TB profile folders , a TB profile folder looks like this : "xxxxxxxx.profile-name" ( where x in xxxxxxxx is random alphanumeric characters/letters/numbers, etc ) ( the "xxxxxxxx" is profile-folder-ID part , and "profile-name" is profile's name part )

you can use the TB-profile again, with a new TB , but please first use exact same version of earlier TB, first . Later you can update/upgrade to what you want.

your mail-accounts in TB, which were IMAP type/based , those emails are actually still in REMOTE MAIL SERVER . you did not lost those emails . TB just downloads a copy & then shows to you. once/when you (will) add those mail-accounts back (as IMAP based access) in TB, all earlier emails will re-appear.

but, your mail-accounts in TB, which were POP type/based , those emails are DOWNLODED into your computer inside TB-profile folder by TB (according to POP specification). So those are not accessible anymore or lost , unless you have a backup/copy somewhere , or, if you have selected such options in TB : Do NOT delete/remove emails from remote mail-server after download a local copy , or , Keep a copy in remote mail-server.

using online backup is not pro Privacy-Rights friendly , allows to increase abuse of human-rights , unless its locked (aka: encrypted) with such crypto mechanism, that ONLY you have/own the key , no one else have the (decryption/encryption) key . only that type of remote crypto/encrypted storage solution is better than remote plain storage , and still not one of the best.

you should have used an external drive (locally) to make/keep/store your backup/copy. https://en.wikipedia.org/wiki/List_of_backup_software

use data recovery software on you crashed hard-drive, to recover data. https://en.wikipedia.org/wiki/Data_recovery#List_of_data_recovery_software


but what is right or correct for you , that depends on your choice/preference/convenience/expertise,etc,etc many factors.

Novain'i atErik t@

more options

2nd post.

Novain'i atErik t@

more options

hi THUNDERBIRD MOD/ADMIN , please add my earlier answer back here . this post can be erased . thanks. -atErik