Cannot use Firefox on MacBook Air - macOS 12.6
When I launch Firefox on my MacBook, it asks me for the Primary Password and I believe it pops up twice - see screen capture 1. After entering the password, I get this Firefox window with Password Required on the top and I cannot do anything with it. I cannot click on anything except for lowering the window. Can you help?
Vahaolana nofidina
Hi folks, I managed to figure out a work-around rather than a solution. When I launch Firefox on MaBook Air, I have to be very fast and click "cancel" when the first pop-up window appears to enter my primary password. Then I only have one pop-up window which works and where I can actually enter my primary password and once entered Firefox is operational. I hope this can help you
Hamaky an'ity valiny ity @ sehatra 👍 0All Replies (4)
Hi there, sounds like you might be having an issue with Sync. The primary password is an optional extra layer of security, you can learn more here: https://mzl.la/3bFxfI1
Hi Spencer, thank you for your reply. I had a look at the link you sent but I cannot find anything that I can use. There is nothing I can do with Firefox on my MacBook Air - nothing responds. Therefore I cannot even access the Sync menu. Any ideas?
Could anybody else make a recommendation? Thanks in advance, Martin
Vahaolana Nofidina
Hi folks, I managed to figure out a work-around rather than a solution. When I launch Firefox on MaBook Air, I have to be very fast and click "cancel" when the first pop-up window appears to enter my primary password. Then I only have one pop-up window which works and where I can actually enter my primary password and once entered Firefox is operational. I hope this can help you