This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Cant Log in to my Proton mail through Thunderbird

  • 3 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i assafgoldlust

assafgoldlust
assafgoldlust
more options

Work environment

  • Windows 10 64 bit
  • Proton Mail bridge
  • Thunderbird V15.1

What I did 1. Downloaded & installed Proton Mail Bridge 2. Downloaded & installed Thunderbird 3. logged in to my Proton account with Proton Mail bridge 4. entered my Proton's email and passowrd at Thunderbird 5. Entered "Proton Mail" under "Your full name" 6. Pressed done

what i expected Thunderbird will successfully sync with my ProtonMail account. I will be able to vew my emails through Thunderbird

what actually happened. a yellow error box saying "Unable to log in at server, Probebly Wrong configuration, username or password"


    • What i tried to do**

- Checked that both Thunderbird and ProtonMail are not blokced by the firewall

Notes: ProtonMail bridge sometimes pop that error alert when im pressing "Done" on Thunderbird. I am not sure what it means by "local Bridge password" were it is. and what should i do with it. if it all

'''Work environment''' * Windows 10 64 bit * Proton Mail bridge * Thunderbird V15.1 '''What I did''' 1. Downloaded & installed Proton Mail Bridge 2. Downloaded & installed Thunderbird 3. logged in to my Proton account with Proton Mail bridge 4. entered my Proton's email and passowrd at Thunderbird 5. Entered "Proton Mail" under "Your full name" 6. Pressed done '''what i expected''' Thunderbird will successfully sync with my ProtonMail account. I will be able to vew my emails through Thunderbird '''what actually happened.''' a yellow error box saying "Unable to log in at server, Probebly Wrong configuration, username or password" **What i tried to do** - Checked that both Thunderbird and ProtonMail are not blokced by the firewall '''Notes''': ProtonMail bridge sometimes pop that error alert when im pressing "Done" on Thunderbird. '''I am not sure what it means by "local Bridge password" were it is. and what should i do with it. if it all '''

Vahaolana nofidina

I am not a customer of Proton, I have never seen their sopftware but I have read a little about how their supposed encryption works. My feeling is it does not work for email at all. But personal views aside, point 2 of the steps Proton list for installing into Thunderbird are Enter your name, email address, and Proton Mail Bridge password. I assume you have not done that as you claim not to know what it is. Perhaps you need to ask the folk at proton.

I did look at the install instructions for the bridge software and point 2 in that indicates the password to use for the account is displayed when you add the account to the bridge. https://proton.me/support/protonmail-bridge-install

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (3)

assafgoldlust
assafgoldlust Tompon'ny fanontaniana
more options

assafgoldlust said
Work environment Notes: ProtonMail bridge sometimes pop that error alert when im pressing "Done" on Thunderbird. I am not sure what it means by "local Bridge password" were it is. and what should i do with it. if it all

I forgot to add the screenshot that shows the pop up alert: Screenshot

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

I am not a customer of Proton, I have never seen their sopftware but I have read a little about how their supposed encryption works. My feeling is it does not work for email at all. But personal views aside, point 2 of the steps Proton list for installing into Thunderbird are Enter your name, email address, and Proton Mail Bridge password. I assume you have not done that as you claim not to know what it is. Perhaps you need to ask the folk at proton.

I did look at the install instructions for the bridge software and point 2 in that indicates the password to use for the account is displayed when you add the account to the bridge. https://proton.me/support/protonmail-bridge-install

assafgoldlust
assafgoldlust Tompon'ny fanontaniana
more options

i'll be damned You were right! It worked. thanks!