This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

E-Mail, using Thunderbird

  • 7 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i david

more options

I keep getting this message whoever I send a message to . - please help this is urgent - what do I do Sending of the message failed. An error occurred while sending mail. The mail server responded: <info@buysellcyprus.com>: Relay access denied. Please check the message recipient "" and try again

I keep getting this message whoever I send a message to . - please help this is urgent - what do I do Sending of the message failed. An error occurred while sending mail. The mail server responded: <info@buysellcyprus.com>: Relay access denied. Please check the message recipient "" and try again

All Replies (7)

more options

Is info@buysellcyprus.com your actual email address, or is this an alias for the real address? I ask because SMTP servers will reject an email id that isn't recognized as a legitimate user. This can also happen for other reasons, but checking SMTP settings would be my first check.

more options

Thanks for the reply David, No buysell.com it is not my e-mail address. Every e-mail I try to send or answer keeps coming up with " Relay access denied. Please check the message recipient "" and try again Any further help would be apreciated Sue

more options

Please check your SMTP server settings. It needs to show your real email address and password.

more options

I have checked the STMP server settings and they are correct

more options

Where do you have enteed the emai address of info@buysellcyprus.com ?

more options

That has nothing to do with the problem, I was just trying to respond to their e-mail to me. My settings for both accounts are shown correctly on my settings

more options

Well, it may help if you post a screenshot of the SMTP server settings. Another possibility (which I see somewhat regularly) is having multiple accounts on Thunderbird and accidentally using the wrong SMTP server for an account. This URL gives a basic overview of the relay issue and that is why I am still puzzled about the info@ email address in the message that you say isn't yours. https://bobcares.com/blog/554-5-7-1-relay-access-denied/