This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

missing items in the group views of Thunderbird

  • 1 valiny
  • 0 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i david

web104
web104
more options

Hello, I have set up several mail accounts in Thunderbird. Unfortunately, the inbox of one account is not displayed in the Inbox group, the archive of another account is not displayed in the Archive group and the third account has an entry in the Sent group, but it is out of date. Instead, the current one can be found separately in the ‘Folder’ account. How can I fix this in the grouping view?

Hello, I have set up several mail accounts in Thunderbird. Unfortunately, the inbox of one account is not displayed in the Inbox group, the archive of another account is not displayed in the Archive group and the third account has an entry in the Sent group, but it is out of date. Instead, the current one can be found separately in the ‘Folder’ account. How can I fix this in the grouping view?

Vahaolana nofidina

The unified view is controlled by the folder named "Smart Mailboxes', which is in the Mail folder, Generally, you can exit TB, delete the smart mailboxes folder, restart TB and the controls will be reconfigured. To reach the Mail folder, click help>troubleshootinginformation, scroll down to 'profile folder' and click 'open profile'. Then, exit Thunderbird and the Mail folder will be shown along with other components of the profile. If you restart TB and things are still wrong, rightclick a unified folder, click properties, and then click 'choose' to tick the appropriate folders.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (1)

david
david
  • Top 10 Contributor
more options

Vahaolana Nofidina

The unified view is controlled by the folder named "Smart Mailboxes', which is in the Mail folder, Generally, you can exit TB, delete the smart mailboxes folder, restart TB and the controls will be reconfigured. To reach the Mail folder, click help>troubleshootinginformation, scroll down to 'profile folder' and click 'open profile'. Then, exit Thunderbird and the Mail folder will be shown along with other components of the profile. If you restart TB and things are still wrong, rightclick a unified folder, click properties, and then click 'choose' to tick the appropriate folders.