Manu Andino (Mozilla Support) Dec 2, 2024, 15:40 CST Thanks for answering all of my questions, Andrew! As shared in my previous reply, we are only suited to assist with concerns specifically related to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Thunderbird. To get community support, you'll need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/thunderbird/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum. If you cannot sign into your Mozilla account, let us know and we can help you with that. We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience! Mozilla Support Team Privacy ∙ Legal Andyheritageable kadak Nov 30, 2024, 08:20 CST Dear Manu, I am trying to add an email account to my mozilla (thunderbird) email accounts - I currently have several already but need to add another one. These accounts are not mozilla accounts but typically outlook, for example. In this case the steps I take are: To add an email account I go to account settings and "add email account" Then it takes me to set up your existing email address where I enter the account I want added: for this case I enter the email address and password: akadak@esmci.com It then takes me to the MCI web site where I have to enter the password again After which it then says approval required - see this print screen shot. After I request approval - it sends me this Then nothing happens - I don't know where it goes. I contacted the company and they don't know either. This is the problem. Andrew Kadak Manu Andino (Mozilla Support) Nov 29, 2024, 12:09 CST Hi there, Thanks for your email! You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. I'd like to start by asking a few questions to learn more about the difficulties you're experiencing: Is the account you want to set up a Mozilla account? Do you want to create one or sign in to one? What is the OS version of the device you are using and what is the version of the program or app that you are using when you experience this? Can you provide a step-by-step description of the process you follow when this happens? Can you share a screenshot, or preferably a screen recording, where we can see the error you are encountering? If you'd like to send us a screen recording, you can learn how to do that here: "How to record your screen on any device" Each of your answers is crucial to providing you with the proper assistance, so please don't disregard any of the above inquiries. I look forward to hearing from you! Mozilla Support Team Privacy ∙ Legal Andyheritageable kadak Nov 28, 2024, 03:39 CST tried to set up an account akadak@esmci.com but says it requires administrator approval - who is that and how do I get it? [N5K1X7-70E25]