This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Proxy problem after updating from Firefox 7 to 8

  • 1 valiny
  • 27 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i iamdarren

more options

After updating from Firefox 7 to Firefox 8.0 hitting Ctrl-F5 to refresh any external web pages causes a popup from our proxy server asking for my username and password. When I enter the correct credentials it doesn't accept them and keeps popping up the same prompt. No changes were made to proxy settings in recent months. Uninstalled and reinstalled FF 8.0 but got same problem. Uninstalled 8 and installed 7.01 and problem is gone. Problem does not occur in IE.

After updating from Firefox 7 to Firefox 8.0 hitting Ctrl-F5 to refresh any external web pages causes a popup from our proxy server asking for my username and password. When I enter the correct credentials it doesn't accept them and keeps popping up the same prompt. No changes were made to proxy settings in recent months. Uninstalled and reinstalled FF 8.0 but got same problem. Uninstalled 8 and installed 7.01 and problem is gone. Problem does not occur in IE.

Novain'i iamdarren t@

All Replies (1)

more options

I just tried upgrading to 8.0 again but immediately had the same proxy login popup problem again. So I uninstalled 8 again and installed 7.01 again and all is fine again. No changes have been made to the laptop in months so it definitely appears to be a Firefox 8 problem.