This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Sync tab does not appear in Options window.

  • 2 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i cor-el

MattRo
MattRo
more options

The Sync tab does not show up when I go to Firefox->Options. If I start FF in safe mode, the Sync tab does appear as expected. If I start FF in normal mode with all my extensions disabled, plugins not activated, theme set to default, and hardware acceleration unchecked, the failure still occurs.

What is safe mode doing that I am not duplicating when I turn off all these options?

Any help to get my Sync options visible would be greatly appreciated. Or, do you think I can make my Sync work by setting up in Safe Mode and then running in standard mode?

Thanks Matt

The Sync tab does not show up when I go to Firefox->Options. If I start FF in safe mode, the Sync tab does appear as expected. If I start FF in normal mode with all my extensions disabled, plugins not activated, theme set to default, and hardware acceleration unchecked, the failure still occurs. What is safe mode doing that I am not duplicating when I turn off all these options? Any help to get my Sync options visible would be greatly appreciated. Or, do you think I can make my Sync work by setting up in Safe Mode and then running in standard mode? Thanks Matt

All Replies (2)

kobe
kobe
more options

You would need to uninstall, delete these folders, in your system.

    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.

NOTE: Your profile is not located in these folders, unless you check to do so, your bookmarks etc. will NOT be lost. Then reinstall from the Firefox download page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are there any errors about this issue in the Browser/Error Console (Firefox/Tools > Web Developer;Ctrl+Shift+J)?

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (http://kb.mozillazine.org/Editing_configuration)
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilera are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected