This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update disabled downloads. How to revive?

more options

Automatic update version to version 36 recently. Since that update I cannot download videos. I use download helper.

Automatic update version to version 36 recently. Since that update I cannot download videos. I use download helper.

All Replies (4)

more options

I've seen a number of threads about Video Download Helper not working right. I've been using this: https://addons.mozilla.org/en-US/firefox/addon/download-youtube/

Granted it just works with YouTube.

Basically, just have to wait for the developer to fix their plugin.

more options

Installed your addon but the button did not display in firefox so cannot test it. I don't think the problem is download helper I think the download function in firefox is broke.

more options

Go to the programs support site and ask questions.

more options

There is a new version of the Video DownloadHelper available here. https://groups.google.com/forum/#!forum/video-downloadhelper-5

It may be a few weeks before it is available from the Mozilla Addons website, as it is a complete rewrite of that addon.

Modified by the-edmeister