This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can get into a website but when I do a search on that site, it does noting.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

nednig
nednig
more options

My firefox is up to date. I can get into a website but when I do a search on that site, it does noting. I tried a refresh but that did not help. It is also doing other strange things like getting into a loop on a site and is extremely slow. Please help.

My firefox is up to date. I can get into a website but when I do a search on that site, it does noting. I tried a refresh but that did not help. It is also doing other strange things like getting into a loop on a site and is extremely slow. Please help.

All Replies (2)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 19.0 r0 Shockwave Flash 16.0 r0 Shockwave Flash 11.6 r602
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Adobe still offers Flash 18.0.0.255 as its extended support release further down

FredMcD
FredMcD
more options

Please post the link you are trying to use.

What messages / errors do you see?