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My Windows7 PC shuts down everytime I use firefox, but never on Google Chrome or IE

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  • Last reply by FredMcD

emzworth
emzworth
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My windows 7 PC shuts down and restarts every time I am using Firefox, after about a few minutes of use. This problem started after the latest upgrade to version 47.0 a few days back. This never happens if I use Google Chrome or Internet Explorer. I uninstalled the Firefox browser and installed it back again after a couple of days, but the problem remains. Right now I have uninstalled Firefox again. Any help will be appreciated, as I prefer using Firefox always.

My windows 7 PC shuts down and restarts every time I am using Firefox, after about a few minutes of use. This problem started after the latest upgrade to version 47.0 a few days back. This never happens if I use Google Chrome or Internet Explorer. I uninstalled the Firefox browser and installed it back again after a couple of days, but the problem remains. Right now I have uninstalled Firefox again. Any help will be appreciated, as I prefer using Firefox always.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29