Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Please label what browser for each picture.

Please provide a public link (no password) that we can check out. No Personal Information Please !

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Delete cookies to remove the information websites have stored on your computer {web link}

• How to clear the Firefox cache {web link}

The image I tried to append to the report failed to upload -- just hung while indicating uploading. Uploading succeeded this time. The top screen shot is from the Edge browser. The bottom image is from Firefox.

I think this is related to a zoom change or font face/size override.

For example, the drop-down are the wrong width if I check the box for "Zoom text only" in the Zoom section of the Settings page. (Screenshot attached) However, if I uncheck that, it's fine. Do you use that setting?

I tried playing with the zoom and it did have some effect, but didn't solve the problem. I've attached another collage of screen shots from another site which has a more pronounced effect because of the way it's designed. I blocked out personal info. My guess is that these sites are using a feature for locating objects that Firefox doesn't recognize.

Don't ask me why, but that problem on the Aon site appears to be caused by disabling pages from choosing their own fonts. Try restoring the default setting:

That does seem to correct the Aon site. It also changes the behavior of the Rite Aid site, but not for the better. I'll play with it some more tomorrow. Thanks for your help.

So I have played with it some more. I restored all settings to default and there is still a problem with the Rite Aid site. Photo attached. Aon is working as expected. I'm not aware of problems on any other sites. I'm willing to drop the issue although I'm curious if you have tried the Rite Aid site and what results you got. Thanks again for the assistance.

Note that modifying the default font size from 'none' can cause issues.

If you have made changes to Advanced font-size settings like increasing the minimum/default font-size then try the Default font-size setting "16" and the Minimum font-size setting "none" in case the current setting is causing the problem.

• Settings -> General: Fonts & Colors -> Advanced -> Minimum Font Size (none)

Make sure you allow pages to choose their own fonts.

• Settings -> General: Fonts & Colors -> Advanced
  [X] "Allow pages to choose their own fonts, instead of your selections above"

It is better not to increase the minimum font-size, but to use the built-in Firefox Zoom feature.

• Settings -> General -> Language and Appearance -> Zoom