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videos won't play in my course on THINKIFIC PROGRAM for teachers

Tazz
Tazz
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My account on thinkific is cookingasmedicine.thinkific.com When I go to the "course" and click on a video whether in my class or one I am taking, the videos will NOT play. I have been talking with Thinkific and we've gone through all the videos of yours and theirs - the settings, checked my updates and nothing works. I have no trouble on my laptop or my Iphone using firefox on laptop just on my desktop LENOVO.

I checked my set up that is on the laptop and made it exactly the same on my desktop but STILL to no avail. The videos will simply NOT play!

Would you please help me?

I have Windows 10 and currently have auto updates so I am up to date with your updates. I just can't imagine what it could be that's stopping the videos from playing? They played perfectly for three years! I have not put any new apps or programs on my computer either.

Thank you, Claire

My account on thinkific is cookingasmedicine.thinkific.com When I go to the "course" and click on a video whether in my class or one I am taking, the videos will NOT play. I have been talking with Thinkific and we've gone through all the videos of yours and theirs - the settings, checked my updates and nothing works. I have no trouble on my laptop or my Iphone using firefox on laptop just on my desktop LENOVO. I checked my set up that is on the laptop and made it exactly the same on my desktop but STILL to no avail. The videos will simply NOT play! Would you please help me? I have Windows 10 and currently have auto updates so I am up to date with your updates. I just can't imagine what it could be that's stopping the videos from playing? They played perfectly for three years! I have not put any new apps or programs on my computer either. Thank you, Claire

All Replies (3)

markwarner22
markwarner22
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Since that is a registered site no one can see what is happening to cause playback issue. Have you tried Edge or Chrome to verify it's not a site related problem.

Helpful?

Tazz
Tazz Question owner
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The videos play on Edge, Chrome, Internet Explorer and even Firefox on the Iphone and on my laptop using Windows 11. It just won't play on my desktop LENOVO computer but it used to work just fine. It just stopped.

Helpful?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Since we cannot access the site you will need to show us something.

Tazz said
videos won't play in my course on THINKIFIC PROGRAM for teachers

What version of Firefox? Since we cannot access the videos you will need to show the issue. Post a screenshot showing the problem. Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Modified by jonzn4SUSE

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