This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox update to 3.6.9 has removed some icons from applications. Skype, Pidgin, and Firefox, to name a few. Anyone experience this behavior?

  • 2 replies
  • 56 have this problem
  • 1 view
  • Last reply by dfinethy

dfinethy
dfinethy
more options

After installing what appeared to be a FF update (3.6.9 current version), some icons on my desktop are broken. I am seeing just generic filetype icons. All programs work as intended, but icons are gone. Win7 32bit Core i5 2.66GHz 3 GB RAM

After installing what appeared to be a FF update (3.6.9 current version), some icons on my desktop are broken. I am seeing just generic filetype icons. All programs work as intended, but icons are gone. Win7 32bit Core i5 2.66GHz 3 GB RAM

Chosen solution

Sounds like a corruption of the Windows icon cache.

You can try to reset (delete) the iconcache.db file.

See http://www.winhelponline.com/blog/how-to-rebuild-the-icon-cache-in-windows-vista/

You can try to reset the Windows icon cache.

  • Open the Task Manager (Shift+Ctrl+ESC)
  • In the Process tab, right-click on the Explorer.exe process and select End Process.
  • Open the file picker via "File > New Task (Run)" and click the Browse button.
  • Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).
  • Select the file IconCache.db and use Delete in the right-click context menu to delete the file.
  • After the IconCache.db has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

It is possible that the file IconCache.db is a hidden file and in that case you need to enable viewing hidden files. You can verify that you can see the file before doing the above mentioned steps.

See http://kb.mozillazine.org/Show_hidden_files_and_folders

Read this answer in context 👍 3

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Sounds like a corruption of the Windows icon cache.

You can try to reset (delete) the iconcache.db file.

See http://www.winhelponline.com/blog/how-to-rebuild-the-icon-cache-in-windows-vista/

You can try to reset the Windows icon cache.

  • Open the Task Manager (Shift+Ctrl+ESC)
  • In the Process tab, right-click on the Explorer.exe process and select End Process.
  • Open the file picker via "File > New Task (Run)" and click the Browse button.
  • Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).
  • Select the file IconCache.db and use Delete in the right-click context menu to delete the file.
  • After the IconCache.db has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

It is possible that the file IconCache.db is a hidden file and in that case you need to enable viewing hidden files. You can verify that you can see the file before doing the above mentioned steps.

See http://kb.mozillazine.org/Show_hidden_files_and_folders

dfinethy
dfinethy Question owner
more options

I had cleared everything but the cache. iTunes did the same thing when updating to 10 as well. I had fixed this almost 10 minutes after posting, but I could not get back to my post for whatever reason.

Anyone running into this issue, the above post fixes the issue.