Thunderbird Community Forum

Our email accounts are attached to our host domain name. We are going to be changing the host domain location from a smaller local provider to Spectrum Internet to service. The email addresses XXX@xxx.com 'will not change, only the server host location. As a backup, we are moving all existing emails located in subfolders under the email accounts to the LOCAL folder (creating new "trees" there) so they are in a permanent location to be unaffected by the server change. From my knowledge... we will not create new email accounts in Thunderbird .... only change the server location, ports, etc for that specific email. I want to confirm with others that this should be the plan?

Hi, I have configured 2 accounts for E2EE using OpenPGP. I can send signed emails &/or encrypted messages between the 2 accounts. However, if I send a "normal" message i.e. no signing & no encryption selected, it arrives as not signed (correct), but encrypted according to the "Show message security" icon. If I send a normal message to an account that has no known encryption setup, then the message arrives and the "Show message security" button is missing (correctly).

Any ideas why this is happening? Thanks for your help.

Thanks for listening: Last week, Thunderbird began returning this message with each attempt to send mail: An error occurred while sending mail. The mail server responded: <tedcomo@chartertn.net> sender rejected. Please verify that your email address is correct in your account settings and try again. I have no problem receiving mail. At the same time, my wife began having the same problem on her laptop, which tells me either Charter, or Mozilla, changed something. I started with Charter. They told me to rename both servers to mobile.charter.net (outgoing mail was formerly smpt.charter.net. No effect. They then had me log into Spectrum and send a test mail directly from my account. It went through OK and they said the problem had to be on Mozilla's end. Any suggestions?

The global search in TB is completely defective. I am now running 128.2.0esr and hoped that update might fix it. It hasn't. I just wonder, are there any older or non ESR versions I can downgrade/move to, where the search is fully functional?

In Thunderbird calendar, on 27th Oct 2024, entries added are displayed one hour ahead of where they should be. If the entry is edited, the times are correct, and they show correctly in another calendar app (Calendar on my iPhone). The issue does not occur for events on the day before or the day after, and is the same for a newly added event as for an existing one.

See screen shots. You can see my test event displayed at 11:00 - 12:00 but on editing it is actually 10:00 - 11:00 - the latter is correct.

27th Oct is the day that DST ends in the UK (at 0200) in 2024, but the events are several hours after that.

Nick.

SOME EMAILS CAN BE MOVED TO FOLDERS. LARGE NUMBER OF EMAILS SOMETIMES CAN BE MOVED TO FOLDERS. THEN, ALL EMAILS MAGICALLY APPEAR AGAIN. WHAT GIVES? IS THERE A SPECIFIC SETTING THAT IS CAUSING THIS GEM?

My email are not download because of this Error. Thunderbird Esr Could not connect to the server. when i reinstall windows and also reinstall old version of thunderbird then i received emails. So kindly help me to resolve this Error. M.ARIF

I’ve been using Thunderbird for quite a few years now but recently out of the blue I noticed that all emails starting from 2000 to a few weeks ago show up blank when opened. After googling this issue I found someone who suggested I repair the inbox in Thunderbird (right click and repair), which I did. However now all those mails that first showed up blank are completely missing from my inbox. I know they’re still there because when I search for them Thunderbird can find them and even shows the first few sentences of the email. But when I attempt to open them they’re empty again.

It seems to be an indexing issue, which I’ve tried to resolve by removing the indexing file (to a different location just in case). Then starting up Thunderbird again to rebuild the file, sadly this did not resolve the issue.

Normally I would just re-sync these emails from online, however due to an issue with my mail provider these are no longer available there.

I know the emails are still there stored locally, but I can’t access them anymore.

Can anyone help?

My mail account uses POP

Hi,

I have Thunderbird nebula 128.2.2esr (64-bit). The msf files seem to corrupt many times each day. This results in 'repairing' folders or when this fails - and it is pretty frequent - restarting Thunderbird.

I have tried completely deleting Thunderbird and all data files - reinstalling - and the same result.

Please help. Shalom Norman

My e-mailadrees is alois.hufkens@skynet.be I get continously the message , I translate because the message is in Dutch, "Enter your password for fd045290 on pop.skynet.be". Can anybody help me? My phone is [edited phone# from public community support forum]

since 8/22/24 I have been unable to send email from one of my personal domains. Same install of T-Bird successfully sends SMTP via Gmail and my other domains.

I receive the error shown in the first photo below. Sending of the message failed. An error occurred while sending mail. Outgoing server (SMTP) error. The server responded: us2.outbound.mailhostbox.com ESMTP not accepting connections.

I have been back and forth with the domain tech support. Here are the email content (parsed for easy reading)

Me > I am having difficulty sending email. > I can POP email without issue. > I am using the most recent version of Thunderbird; version 128.2.0esr (64-bit) > When I send (with or without an attachment) I get the following error: error as shown above > I have never seen this error before and cannot find it in your knowledgebase files. > My SMTP settings: > > server name: smtp.drachenfelspress.com > Port: 587 > Connection security: None > Authentication method: Password; transmitted insecurely > User Name: mcaputo@drachenfelspress.com

Tech: If you are able to download emails from our server but unable to send out emails through the same, then it is likely that your Internet service provider is blocking port 25 on your local network. For such ISPs, you must use their SMTP server to send out mails on their network. Customer Support - TH

WELL Since I was using 587 that didn't help at all.

ME the error says YOUR server, "US2.outbound.mailhostbox.com ESMTP not accepting connections." This is YOUR error, not my ISP. I was using port 587, my ISP does not block port 25.

Tech try non-SSL using the following: STARTTLS Auth Normal change server name to smtp.<yourdomain>.com

Me No change

Tech Try reducing TLS version back to 1.0

Me No difference. Restored TLS 1.3

Tech return to the mailhostbox.com server Port 587 STARTTLS Normal full username

ME ok, no difference. That is where we started, didn't work then, doesn't work now. (second photo)

Tech Try port 25

ME Same results

Tech <resets my password>

Me Did you reset my password overnight?

Tech To investigate the issue, we needed to reset the password for mcaputo@drachenfelspress.com, to enable us to configure the Thunderbird email client on our end. The temporary password is "Se!!P)iqk2" We have successfully created a Thunderbird account and were able to send emails through it without any complications. The configurations we utilized are displayed in the screenshot provided below: us2.outbound.mailhostbox.com Port 587 STARTTLS Normal full username

Then change your password.

Me I appreciate your response. HOWEVER the issue remains.

Tech We have already replied to you on this matter.

ME Tried sending on port 465 and it indicated "sending" but hung there. Using Telnet I am able to access the us2.smtp.mailhostbox.com on port 587 but I cannot trigger an AUTH login through TELNET. (see CMD screenshot below)

Tech What is your IP address?

ME It is not static, but today's is (IP address at the time given)

Tech We have done further testing by setting the ThunderBird email client for mcaputo@drachenfelspress.com to both SSL and Non SSL connections. We can see both the implementations being fetched correctly without any issues. <provides two sets of POP and IMAP settings>

ME I can POP successfully, have always been able to. Problem is with SMTP, outbound mail.

Tech Provides two incomplete setting combinations: us2.smtp.mailboxhost.com port 587 smtp.drachenfelspress.com port 25 Upon using any of the two implementations, SSL or Non SSL as configured above, there should be no issues in setting up the email client.

The SMTP and IMAP passwords (if asked any) will be the same as your current email account password.

We are unable to replicate the issue you mentioned. Customer Support - TH

ME I am unable to replicate your success. I still cannot SEND email.

Tech We have rechecked and can confirm that we are able to setup the email client on the latest version of thunderbird i.e 128.2.1 as well using the same IMAP settings as shared in previous email. We are afraid that we are unable to replicate the issue you are reporting after numerous tests from our end. As a suggestion, could you try to connect to your mail account from a different network or ISP? Customer Support - TH

ME Again, IMAP is not used on this account the issue is with OUTGOING mail. Tried both SSL and non-SSL settings for drachenfelspress.com outgoing mail will not send.

That's ALL I have right now. I am going out right now to try to send email from a laptop with a fresh t-bird install while sitting in a McDonalds on their wifi...

Help?

Using TB 115.15. When I delete a number of messages, then empty the trash, I cannot delete another message until I restart Thunderbird. Is there a limit as to the number of emails I can trash prior to emptying the trash?

Thunderbird just updated to this new Nebula version and now my Gmail account isn't working. I have other accounts setup and they seem to still work (Outlook based) It sits there trying to sync my calendar or I get Checking mail server capabilities. It also doesn't shutdown when I exit Thunderbird. What is going on?

G'day from 'Straya!

I have migrated Thunderbird from one Windows laptop to another, copying the profile and all included files. This mostly worked but has created a couple of issues I am trying to troubleshoot and could really use some help.

First thing probably worth noting is that I had an earlier version of Thunderbird on the old laptop than the new one downloaded to the new laptop. I don't that if that is the problem.

I have two email accounts which are both using IMAP. When I delete an email in Thunderbird, it keeps coming back and I now have multiple copies of that email. My storage is filling up 😒 Is there a setting I am missing?

Additionally, the migration does not seem to have brought over my contacts. Did I miss something?

Any help and advice will be greatly appreciated.

Hi, Just recently in my Messages folder it has just started displaying only the phone number contact without the name. How can I get it back to displaying the name and number please. Thank you,

Rick.

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.