This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't download latest version of Firefox and Adobe Flash Player

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Woodturner4
Woodturner4
more options

I was trying to update the latest Firefox version and it says to click the "menu" button. I don't know where on my computer I am supposed to be to be able to click a "menu" button. I am also trying to download Adobe Flash Player (I had it but don't know what happened to it) but Firefox won't let me download and I don't know how to be able to download it. Thank you for any assistance you can give me. Mary

I was trying to update the latest Firefox version and it says to click the "menu" button. I don't know where on my computer I am supposed to be to be able to click a "menu" button. I am also trying to download Adobe Flash Player (I had it but don't know what happened to it) but Firefox won't let me download and I don't know how to be able to download it. Thank you for any assistance you can give me. Mary

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

3-bar or "hamburger" button on the right-side of the Navigation Toolbar, which says Open menu on cursor hover - assuming you haven't gotten rid of it with a "retro" type of add-on or theme.

Download the latest version of Firefox from here: https://www.mozilla.org/en-US/firefox/all/

IMHO, this is the best way to proceed when "updating" or installing Adobe Flash.

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version from here: Select the Windows > Plugin-based browsers - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html About 3/4 down that page, grab the Extended Support Release - Flash Player 13.0.0.296 version for WinXP.

Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.

Modified by the-edmeister

FredMcD
FredMcD
more options

Hold off on the update for now. Users have been reporting problems.

Please do not comment in bug reports. Bug 1180419 - After upgrading to Firefox 39, could not launch URL from Address bar. Enter key won't work. https://bugzilla.mozilla.org/show_bug.cgi?id=1180419