This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

suddenly cannot open folders in thunderbird

  • 3 replies
  • 4 have this problem
  • 6 views
  • Last reply by isnoend2015

isnoend2015
isnoend2015
more options

Suddenly after yrs of using thunderbird i cannot open any folders or read my inbox. the main window just displays Thunderbird Mail- Inbox. how can this be fixed ?

Suddenly after yrs of using thunderbird i cannot open any folders or read my inbox. the main window just displays Thunderbird Mail- Inbox. how can this be fixed ?

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Did you just update to 38.3. If so, this will probably fix your problem.

  1. On the toolbar then  Add-ons
  2. Select extensions and remove the Lightning (calendar) addon
  3. Restart Thunderbird
  4. Reinstall Lightning/calendar addon - if you need the functionality

Please tell us, does that help?

Note
  1. If you can't get to Add-ons, then start Thunderbird in safe mode by holding the shift key while starting Thunderbird.
  2. If you still can't get to Add-ons, simply reinstall Thunderbird from http://getthunderbird.com/
isnoend2015
isnoend2015 Question owner
more options

Thanks Matt Now thunderbird will not open, at all. I will try to reinstall Thunderbird

isnoend2015
isnoend2015 Question owner
more options

Thanks Reinstalling without removing the old TB fixed the issue