This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After the 57.0 update, youtube has been freezing when I try to skip through a video. Is anyone else having this problem?

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Mkll

Zelion
Zelion
more options

After the 57.0 firefox update youtube and some other video streaming sites have been freezing and perpetually buffering when trying to skip through a video. The main reason this problem is as anoying as it is, is because i have to skip back to the place in the video i was previously at, sometimes making it freeze once more, then repeating the vicious cycle once more.

After the 57.0 firefox update youtube and some other video streaming sites have been freezing and perpetually buffering when trying to skip through a video. The main reason this problem is as anoying as it is, is because i have to skip back to the place in the video i was previously at, sometimes making it freeze once more, then repeating the vicious cycle once more.

All Replies (1)

Mkll
Mkll
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.