This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Password not working, can't check my emails

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by david

stevecannon1
stevecannon1
more options

How do I get into email without a Password, It won't accept my password, HELP!!!

How do I get into email without a Password, It won't accept my password, HELP!!!

All Replies (3)

david
david
  • Top 10 Contributor
more options

This is an indication that your password needs to be reset from email provider. Thunderbird is just the messenger.

stevecannon1
stevecannon1 Question owner
more options

I use mail.com as a provider, and cox is the internet service. Not sure what you mean.

david
david
  • Top 10 Contributor
more options

What I mean is that Thunderbird has no control of this; it's dependent on your settings to Thunderbird and your id and password with email provider. Are you getting error at setup or later when retrieving messages?