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pdf file is send as attachment with mail,but file is not open into receiption mail account

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by Matt

itsupporthospira
itsupporthospira
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we have use thunderbird as mail client,user is send mail to thundrbird or msoutlook client. In mail attach PDF file to recipient.Recipient is not able to open pdf file show error"Adobe could not open.....".

we have use thunderbird as mail client,user is send mail to thundrbird or msoutlook client. In mail attach PDF file to recipient.Recipient is not able to open pdf file show error"Adobe could not open.....".

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Do you have Adobe Reader installed?

itsupporthospira
itsupporthospira Question owner
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yes, adobe reader is install both side

Matt
Matt
  • Moderator
  • Top 10 Contributor
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See the steps to fix the issue here https://getsatisfaction.com/mozilla_messaging/topics/why_does_thunderbird_corrupts_pdf_file_attachments#reply_4197276

Config editor article here if needed https://support.mozilla.org/en-US/kb/config-editor

Tools menu can by "discovered" if missing by pressing Alt+T