This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot find the Junk folder

  • 1 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Zenos

more options

All of my email messages have been coming through to me via Thunderbird OK - except from one source. I strongly suspect that the system is reading those emails as Junk and putting them into the Junk or Spam folder, however, I can't find any folder that is labelled Spam or Junk so I can't find the emails. The sender of those messages has told me that they are not bouncing back to his computer and I can't see them here either so they must be going somewhere. On the left-hand side of the screen are the usual folders such as Inbox, Drafts, Sent, Archives, Trash, Outbox and Local folders, but no mention of Junk or Spam. I think there used to be a Junk folder at one time, but its no longer there.' I have also looked in the Archives folders but the emails are no longer there either. I am looking for emails from - sewings@acon.org.au and they should be coming to me at - johnbf1@optusnet.com.au I have now put the address of the sender into my Address book so the system will recognize him so that may help. Can you please tell me how to find the Spam or Junk messages or the folder. Thanks a lot, John.

All of my email messages have been coming through to me via Thunderbird OK - except from one source. I strongly suspect that the system is reading those emails as Junk and putting them into the Junk or Spam folder, however, I can't find any folder that is labelled Spam or Junk so I can't find the emails. The sender of those messages has told me that they are not bouncing back to his computer and I can't see them here either so they must be going somewhere. On the left-hand side of the screen are the usual folders such as Inbox, Drafts, Sent, Archives, Trash, Outbox and Local folders, but no mention of Junk or Spam. I think there used to be a Junk folder at one time, but its no longer there.' I have also looked in the Archives folders but the emails are no longer there either. I am looking for emails from - sewings@acon.org.au and they should be coming to me at - johnbf1@optusnet.com.au I have now put the address of the sender into my Address book so the system will recognize him so that may help. Can you please tell me how to find the Spam or Junk messages or the folder. Thanks a lot, John.

All Replies (1)

more options

You may not have a Junk folder until you need it.

I would advise you to visit your email provider's website, log into your email account and look for a Spam folder there.