This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Why did IBM Trusteer Rapport Security Software stop working on Firefox after last update on 27 Jan 17?

  • 6 balasan
  • 13 ada masalah ini
  • 14 paparan
  • Balasan terakhir oleh Dave Wirth

ChuckR
ChuckR
more options

IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

Penyelesaian terpilih

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

Baca jawapan ini dalam konteks 👍 3

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Penyelesaian Terpilih

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

ChuckR
ChuckR Pemilik Soalan
more options

Well, did all that a number of times, so until Mozilla sorts it out I will not be using firefox any more, end of story.

philipp
philipp
  • Moderator
more options

third-party applications hooking into firefox might need to adapt for new versions. ibm/trusteer is usually quite quick to do that, but you'd need to get into contact with their support: https://www.trusteer.com/support not much that mozilla can do in this regard...

ChuckR
ChuckR Pemilik Soalan
more options

OK who is responsible, is it Monzilla or Trusteer ?? Trusteer stopped working right after the update from Monzilla?? so it would follow that Monzilla/Firefox are the problem?? Internet explorer and Chrome work for me with Trusteer so it is Monzilla who have to sort themselves out Dr. Watson.

ChuckR
ChuckR Pemilik Soalan
more options

Thanks to all who responded, got a reply msg from Trusteer with a new link to download which solved the problem with firefox. Guess I wasn't the only one, good forum which actually works.

Dave Wirth
Dave Wirth
more options

IBM Security Trusteer Rapport Installation Complete 

   HomeSupportIBM Security Trusteer Rapport Installation Complete

Latest Updates - Supported Browsers Chrome 58 and Firefox 52 now supported on Windows! Click here to update Rapport for Windows

How do I revert back to Firefox 52.0, which IS supported by Trusteer Rapport?