This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Disappearing E-mails from Sent Folder from one of my Accounts

  • 3 balasan
  • 0 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh david

genie
genie
more options

Dear all,

On my version of Thunderbird I have three accounts. From one of them the e-mails which I send do not appear in the Sent folder. What can I do to get all e-mails which I send from that account to appear there? Thanks for your help.

Regards, George

(A detail: this is the only of my three accounts from which I can send to Gmail accounts. E-mail from other accounts bounces. I realise that this one is a Gmail and not Thundeerbird issue.)

Dear all, On my version of Thunderbird I have three accounts. From one of them the e-mails which I send do not appear in the Sent folder. What can I do to get all e-mails which I send from that account to appear there? Thanks for your help. Regards, George (A detail: this is the only of my three accounts from which I can send to Gmail accounts. E-mail from other accounts bounces. I realise that this one is a Gmail and not Thundeerbird issue.)

All Replies (3)

david
david
  • Top 10 Contributor
more options

Just some things to check: - do you have the box ticked in account's copies&folders section to save sent messages? - when you view the account online, do you see the sent messages there (assuming IMAP)? - right-click on account in left folder pane, click 'subscribe' and see if you are subscribed to the folder.

Diubah oleh david

genie
genie Pemilik Soalan
more options

Thanks for your reply.

To answer your questions:

- do you have the box ticked in account's copies&folders section to save sent messages? Where do I find this?

- when you view the account online, do you see the sent messages there (assuming IMAP)? No I do not.

- right-click on account in left folder pane, click 'subscribe' and see if you are subscribed to the folder. I did this and found that I was already subscribed to every folder.

Under my main Inbox I found a folder called "Sent-<name of account>" and found a few sent e-mails from 2020 until June 2022. I did not find any e-mails which I sent this or last month. I know that I sent plenty.

George

david
david
  • Top 10 Contributor
more options

rightclick account in left pane, click settings, now click 'copies&folders.' The box to tick to save messages and in what folder is located right near the top.