This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Shaw.ca mail not working on Thunderbird

  • 3 balasan
  • 1 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh sfhowes

rndavis22
rndavis22
more options

Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. the error message reads 'The IMAP server imap.shaw.ca does not support the selected authentication method. Please change the Authentication method in the Account Settings Server Settings'. I have read online that the AuthO2 method is upposed to work, but it does no. Acckk - help anyone?

Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. the error message reads 'The IMAP server imap.shaw.ca does not support the selected authentication method. Please change the Authentication method in the Account Settings Server Settings'. I have read online that the AuthO2 method is upposed to work, but it does no. Acckk - help anyone?
Lampirkan skrinsyot

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Shaw doesn't support OAuth2. Use 'normal password' for the authentication method, and use SSL/TLS on 993 for the incoming, and STARTTLS on 587 for the outgoing..

https://support.shaw.ca/t5/internet-articles/about-pop-and-imap-email-server-settings/ta-p/6731

rndavis22
rndavis22 Pemilik Soalan
more options

Hi sfhowes Thx for feedback, and this seems to be working for Shaw. Now my hotmail account is also experiencing the same pop up error message. My settings for hotmail are: OAuth2 SSL/TSS on 993 Outgoing: StartTLS on 587 (password on outgoing does not have an OAuth2 in the drop down and is currently set to normal) Sheesh - what is going on? (the good news? - my GMail account seems to be fine)

Thx for your help.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Check that you have the correct servers for Hotmail:

https://support.mozilla.org/en-US/questions/1417298#answer-1588949