This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't connect/link connect anymore my Firefox account...

  • Tiada balasan
  • 0 ada masalah ini
more options

Hi,

I have a big issue with my Firefox account.

Today I tried to changed my password. But everytime, I had the error message "Current password is wrong".

So, to change my password, I decided to reset my password with a recovery key, to keep all my data (passwords, bookmarks, etc)

I changed my password successfully.

But unfortunately, I can't connect/link my Firefox account anymore to my Firefox browser (Windows 10) and to my Firefox mobile app (Android 14).

When I try to do it, I have the message "Connection to Firefox has been established" (in French).

After that, I am connected to my Firefox account on Mozilla website. But I am not connected to my account on Firefox browser (Windows 10) and on Firefox mobile app (Android 14).

This is not normal.

Moreover, if I look to the history of my connections, I see the messages: "Connection to the account failed".

So, I think there is an issue on my Firefox account. I can't connect it / link it anymore to Firefox browser (Windows 10) and Firefox mobile app (Android 14). Before I reset my password with the recovery key, I hadn't this bothering issue.

But if i try with a other Firefox account, there is no issue. I can link it to Firefox browser of Firefox mobile app.

I need to link/connect my Firefox account again to Firefox browser and Firefox mobile app. I have all my passwords and bookmarks on it. It's very important!

This issue is very bothering... It's not normal that I can't link my Firefox account anymore to my Firefox browser and Firefox mobile app whereas I can connect to my Firefox account on Mozilla website.

I have already uninstall and reinstall the Firefox browser (Windows 10) and Firefox mobile app (Android 14), but the issue still there.

Could you help me, please?


I look forward to hearing from you,

Regards,

Stixen

Hi, I have a big issue with my Firefox account. Today I tried to changed my password. But everytime, I had the error message "Current password is wrong". So, to change my password, I decided to reset my password with a recovery key, to keep all my data (passwords, bookmarks, etc) I changed my password successfully. But unfortunately, I can't connect/link my Firefox account anymore to my Firefox browser (Windows 10) and to my Firefox mobile app (Android 14). When I try to do it, I have the message "Connection to Firefox has been established" (in French). After that, I am connected to my Firefox account on Mozilla website. But I am not connected to my account on Firefox browser (Windows 10) and on Firefox mobile app (Android 14). This is not normal. Moreover, if I look to the history of my connections, I see the messages: "Connection to the account failed". So, I think there is an issue on my Firefox account. I can't connect it / link it anymore to Firefox browser (Windows 10) and Firefox mobile app (Android 14). Before I reset my password with the recovery key, I hadn't this bothering issue. But if i try with a other Firefox account, there is no issue. I can link it to Firefox browser of Firefox mobile app. I need to link/connect my Firefox account again to Firefox browser and Firefox mobile app. I have all my passwords and bookmarks on it. It's very important! This issue is very bothering... It's not normal that I can't link my Firefox account anymore to my Firefox browser and Firefox mobile app whereas I can connect to my Firefox account on Mozilla website. I have already uninstall and reinstall the Firefox browser (Windows 10) and Firefox mobile app (Android 14), but the issue still there. '''Could you help me, please?''' I look forward to hearing from you, Regards, Stixen

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.