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I'm getting a mozilla crash report every time I try to open thunderbird. Crash @ nsMenuBarFrame::Init(nsIContent*, nsIFrame*, nsIFrame*)

  • 6 balasan
  • 1 ada masalah ini
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  • Balasan terakhir oleh jeffmonsein

chelseaschell
chelseaschell
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I can't get thunderbird to open. Every time I try a mozilla crash report comes up. I restarted my computer and tried opening in safe mode and neither of those worked.

I can't get thunderbird to open. Every time I try a mozilla crash report comes up. I restarted my computer and tried opening in safe mode and neither of those worked.

Diubah oleh Wayne Mery

All Replies (6)

chelseaschell
chelseaschell Pemilik Soalan
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Here is the crash ID: bp-16bbbd51-ad2e-4052-b6e7-3e10a2140324

Matt
Matt
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Just in case it is a corrupt program file, please download Thunderbird again from getthunderbird.com and install it again. Reinstalling the program does not affect mail or account data.

Wayne Mery
Wayne Mery
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chelseaschell, What were your results?

jeffmonsein
jeffmonsein
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I have the same problem. can't start thunderbird even in safe mode. the only thing that works is to delete program. reboot computer and reinstall. each time I logout I have to do the same thing. exasperating!! please help!

chelseaschell
chelseaschell Pemilik Soalan
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The only thing that worked for me was to do a full system restore for the day before I started having the problem. So if you don't have anything on your computer that you would lose by doing that, I'd recommend it. I haven't had the problem since.

jeffmonsein
jeffmonsein
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I'd prefer not to do that. Issue started when I changed the password. Didn't realize that would kill the program. Any other options? Or I will have to switch to another email program. I would hate to lose all of emails though.