Semua Produk Community Forum

I want AI to ALWAYS open when opening the sidepanel. That's why you have a side panel... So how the ... do I STOP Firefox from always opening Bookmarks when the sidepanel is opened?

And No, it doesn't remember last saved choice.

And please fix the ... scaling problem with AI making users manually press UP ARROW to send the message instead of ENTER when the sidepanel is below 40% of the ... screen. This is highly ... annoying!

How do I remove the sidebar permanently. It is now as I said above about 2.5cm wide and growing! I want it gone and none of the solutions give any idea how to do this. The show/hide button only made the damn thing expand!

My installation details are

Installation Details

 Install Dir: D:\Mails
 Locale     : en-US
 App Version: 128.4.4
 GRE Version: 128.4.0
 OS Name    : Windows 10
 Target CPU : x64

The version details are

Software\Mozilla\Mozilla Thunderbird 128.4.4 | GeckoVer | 128.4.0 Software\Mozilla\Mozilla Thunderbird | | 128.4.4 Software\Mozilla\Mozilla Thunderbird | CurrentVersion | 128.4.4 (en-US) Software\Mozilla\Mozilla Thunderbird | GeckoVersion | 128.4.0

An import into the Thunderbird Android fails. The desktop app generates a total of 6 QR codes , the android app is unable to scan them. The QR Code generator on the phone works fine . The phone has Xiaomi HyperOS and android version is 14 UP1A.231006 007

There is a setting on Firefox that prevents me from responding to comments. I tried on another browser and do not have the same problem. Yahoo sends notifications that there was a response to my comment with a reply button. Although when pressing reply it is suppose dto take you to that comment and it does not. It takes you to the beginning of the comments. I have not changed any settings.

The message could not be sent because connecting to Outgoing server (SMTP) smtp.office365.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Dear Mozilla, My 27" iMac crashed suddenly on Wednesday last week (when I wasn't actually using it) and would not boot up. A message referred me to Apple and I made an appointment in Glasgow to take my Mac for the repair. I plugged my Mac in before I left - and it recovered itself!

However all my Thunderbird emails, files and settings have totally disappeared! Apparently a Thunderbird update is responsible. I have spent hours on the phone trying to get help. I have spent hours with CHATDGP talking me through stuff. The data seems to be on my machine but whatever I do I can't get Thunderbird to work. I am at my wits end. I have all my work files in Thunderbird and have no access to anything.

This is the second time recently that my Thunderbird files have vanished. I had to pay an expert to come to my house and restore the first time, but he is very ill at the moment and unable to leave home.

Please help me. I would be very grateful to have my Thunderbird back and working correctly. I am on macOS Monterey, version 12.7.6 (21h1320).

kind regards Helen 07836 707504 UK

Performance was already poor in v115, but has gotten much worse since upgrading to 128.5. This is a documented bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1906482 Are there any known workarounds? If not, how can I downgrade with losing all of my settings? I have 7 e-mail accounts and a few calendar accounts set up. This took a lot of time, since several of them require app-specific passwords. Thunderbird complains if I try to open a profile from a newer version in an older version of the software. How can I do this safely?

I see a lot of discussion here about people wanting to turn off update alerts but I have a problem in the reverse. I have TB set to "Check for updates, but let me choose whether to install" but TB never tells me an update is available. I have to go into setting General and scroll down to see if one is. Is this normal behavior if auto-updates are disabled?

Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of screen with options to delete, move, etc. This menu is not in the displayed area on screen; i found it once by scrolling screen but then lost the Email selection.

Hello! I just changed website hosts and when configuring the existing email address inside Thunderbird to the new servers and ports, all my existing folders for that email address where removed. Is there a way I can restore those folders from my local computer drive to show up?

Thank you!

Matt

Manu Andino (Mozilla Support)

Dec 2, 2024, 15:40 CST

Thanks for answering all of my questions, Andrew!

As shared in my previous reply, we are only suited to assist with concerns specifically related to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Thunderbird. To get community support, you'll need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/thunderbird/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 30, 2024, 08:20 CST

Dear Manu,

I am trying to add an email account to my mozilla (thunderbird) email accounts - I currently have several already but need to add another one. These accounts are not mozilla accounts but typically outlook, for example. In this case the steps I take are:

To add an email account I go to account settings and "add email account"

Then it takes me to set up your existing email address where I enter the account I want added: for this case I enter the email address and password:

akadak@esmci.com

It then takes me to the MCI web site where I have to enter the password again

After which it then says approval required - see this print screen shot.

After I request approval - it sends me this

Then nothing happens - I don't know where it goes. I contacted the company and they don't know either.

This is the problem.

Andrew Kadak

Manu Andino (Mozilla Support)

Nov 29, 2024, 12:09 CST

Hi there,

Thanks for your email!

You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others.

I'd like to start by asking a few questions to learn more about the difficulties you're experiencing:

Is the account you want to set up a Mozilla account? Do you want to create one or sign in to one? What is the OS version of the device you are using and what is the version of the program or app that you are using when you experience this? Can you provide a step-by-step description of the process you follow when this happens? Can you share a screenshot, or preferably a screen recording, where we can see the error you are encountering? If you'd like to send us a screen recording, you can learn how to do that here: "How to record your screen on any device"

Each of your answers is crucial to providing you with the proper assistance, so please don't disregard any of the above inquiries.

I look forward to hearing from you! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 28, 2024, 03:39 CST

tried to set up an account akadak@esmci.com but says it requires administrator approval - who is that and how do I get it?

[N5K1X7-70E25]

Over the last 4-5 days I am unable to get online without several restarts. I'm getting the message that the tabs have crashed and now I'm getting messages about incorrect URL's or that I have already accessed something that I haven't accessed. Thank you for your time.