Firefox Community Forum

Hi,

I have a big issue with my Firefox account.

Today I tried to changed my password. But everytime, I had the error message "Current password is wrong".

So, to change my password, I decided to reset my password with a recovery key, to keep all my data (passwords, bookmarks, etc)

I changed my password successfully.

But unfortunately, I can't connect/link my Firefox account anymore to my Firefox browser (Windows 10) and to my Firefox mobile app (Android 14).

When I try to do it, I have the message "Connection to Firefox has been established" (in French).

After that, I am connected to my Firefox account on Mozilla website. But I am not connected to my account on Firefox browser (Windows 10) and on Firefox mobile app (Android 14).

This is not normal.

Moreover, if I look to the history of my connections, I see the messages: "Connection to the account failed".

So, I think there is an issue on my Firefox account. I can't connect it / link it anymore to Firefox browser (Windows 10) and Firefox mobile app (Android 14). Before I reset my password with the recovery key, I hadn't this bothering issue.

But if i try with a other Firefox account, there is no issue. I can link it to Firefox browser of Firefox mobile app.

I need to link/connect my Firefox account again to Firefox browser and Firefox mobile app. I have all my passwords and bookmarks on it. It's very important!

This issue is very bothering... It's not normal that I can't link my Firefox account anymore to my Firefox browser and Firefox mobile app whereas I can connect to my Firefox account on Mozilla website.

I have already uninstall and reinstall the Firefox browser (Windows 10) and Firefox mobile app (Android 14), but the issue still there.

Could you help me, please?

I look forward to hearing from you,

Regards,

Stixen

I was using Firefox 65 until one day it stopped syncing tabs. Then I upgraded to Firefox 79 and it still doesn't sync, although I can see the computer login record at “accounts.firefox.com/settings#profile”. Which version is the oldest version of Firefox Desktop supporting Firefox Sync now?

I used the "synchronized tabs" feature in the firefox sidebar to open all the tabs that were on my phone on my desktop, they were in total 1193 and this was said by firefox itself(yes i have a lot of tabs open, i moved them to desktop to sort them). Now when they finished loading i noticed a few failed to load, and remain about:blank even though i knew i didnt have any such tabs on my phone, to fix these few tabs i was planning to get a list of urls of all the tabs i opened and a list of those that were on my phone and compare them with a tool online. I got the list of tabs on my desktop through an addon, i checked the number of lines and it matched that that i got from the "syncronized tabs" feature. I got the list of tabs on my android by using the "share all tabs" feature available when you click the three dots on the top right when opening the tabs screen. Once i sent that last list to my desktop i was perplexed, the number of tabs was significantly higher, 1228 to be exact. And when i compared the lists with my online tool the results were even stranger, both lists were missing tabs from the other list, hundreds of them in fact, how is this possible? how do i even know that i got all my tabs if so many are missing from both of these features? Useful screenshot below

ich habe kürzlich mein Passwort für mein Firefox-Konto geändert. Nach erfolgreicher Anmeldung stellte ich fest, dass alle meine zuvor gespeicherten Lesezeichen und Daten gelöscht wurden.

Ich hatte alle Daten wie Lesezeichen, gespeicherte Passwörter und Verläufe in meinem Firefox-Profil gesichert, aber nach der Passwortänderung ist alles verschwunden.

Könnten Sie mir bitte weiterhelfen, warum das passiert ist und ob es eine Möglichkeit gibt, meine Daten wiederherzustellen?

Vielen Dank im Voraus für Ihre Unterstützung!

Mit freundlichen Grüßen,

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