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Thunderbird v. 45 installed on new laptop stopped downloading messages right after installation two days ago. They come through fine on my desktop computer.

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  • Last reply by Matt

manengineer
manengineer
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Running Windows 10. New Acer laptop.

Have turned off anti-virus to avoid blocking, checked all account settings with Comcast, Uninstalled and reinstalled Thunderbird twice (Thunderbird reappears with all my emails and settings AFTER removal and re installation). How can I remove it totally?

This seemed to happen suddenly. Many of the messages that initially came through lacked content. All were addressed to "ME"

Messages DO currently go through to SPAM folder. All messages seem to get through to the adjacent desktop also running Thunderbird.

I am baffled!

Running Windows 10. New Acer laptop. Have turned off anti-virus to avoid blocking, checked all account settings with Comcast, Uninstalled and reinstalled Thunderbird twice (Thunderbird reappears with all my emails and settings AFTER removal and re installation). How can I remove it totally? This seemed to happen suddenly. Many of the messages that initially came through lacked content. All were addressed to "ME" Messages DO currently go through to SPAM folder. All messages seem to get through to the adjacent desktop also running Thunderbird. I am baffled!

All Replies (2)

Matt
Matt
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Matt
Matt
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Closing this in favor of your new topic. Please can we just continue on a single topic, You almost got the wrong answer because I could not change mental gears fast enough.

https://support.mozilla.org/en-US/questions/1118446