This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox tab hangs when opening maps.google.com and certain other sites

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by zakwiz

zakwiz
zakwiz
more options

Lately (possibly since updating MacOS to Mojave, not sure), certain websites such as maps.google.com reliably cause a tab to hang indefinitely (with the grey rotating circle). This then causes other tabs to hang or not load properly until I restart Firefox, and I'm unable to quit Firefox normally, I have to force quit. I have no issues in Safe Mode, but I've tried refreshing Firefox, removing all add-ons and themes, disabling hardware acceleration, and the problem still occurs when not in safe mode. I'd really appreciate any help I can get with this, it's not only frustrating but is impairing my ability to do my job.

Lately (possibly since updating MacOS to Mojave, not sure), certain websites such as maps.google.com reliably cause a tab to hang indefinitely (with the grey rotating circle). This then causes other tabs to hang or not load properly until I restart Firefox, and I'm unable to quit Firefox normally, I have to force quit. I have no issues in Safe Mode, but I've tried refreshing Firefox, removing all add-ons and themes, disabling hardware acceleration, and the problem still occurs when not in safe mode. I'd really appreciate any help I can get with this, it's not only frustrating but is impairing my ability to do my job.

Chosen solution

I seem to have figured out the solution. After a lot of searching, it turns out the MacOS Mojave deprecated WebGL. I had to follow these instructions to disable it in Firefox, which fixed my issues: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_disabling-webgl

Read this answer in context 👍 0

All Replies (1)

zakwiz
zakwiz Question owner
more options

Chosen Solution

I seem to have figured out the solution. After a lot of searching, it turns out the MacOS Mojave deprecated WebGL. I had to follow these instructions to disable it in Firefox, which fixed my issues: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_disabling-webgl