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I stopped receiving emails on my laptop, but still receiving them from my cell. What happened?

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firehog6305
firehog6305
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I use Thunderbird for my work email, and I stopped receiving emails, and can not send emails from my laptop anymore. My cellphone still receives and send without thunderbird. Please help

I use Thunderbird for my work email, and I stopped receiving emails, and can not send emails from my laptop anymore. My cellphone still receives and send without thunderbird. Please help

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Toad-Hall
Toad-Hall
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re :I stopped receiving emails, and can not send emails from my laptop anymore. On laptop: Are you talking about a pop or imap mail account ? On phone: Are you talking about a pop or imap connection ?

You mention a work mail account. Do you have other mail accounts/email addresses which are receiving and sending or only the one work mail account?

Did this occur after an update ? Maybe your firewall is blocking the updated version. Close Thunderbird. Access your Firewall (which may be part of your Anti-Virus product) and make sure Thunderbird is allowed. Once I had to block Thunderbird, ok it, access firewall again and set to allow. Seems the firewall had not realised the update was for the same program. Then when I started Thunderbird, all was ok.

Do not disable the AV Firewall as then the OS may use the default and it will not help to resolve issue.


When you try to 'Get Messages' what happens ? What error message do you get ...word for word.

When you try to 'Send' what happens ? What error message do you get ...word for word.