Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

saved passwords have disappeared after upgrade

  • 4 antwoorden
  • 13 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van guigs

more options

recently firefox suggested it was running slow and after agreeing to allow changes to fix this all my saved passwords and log ins have disappeared. Is there a way to reinstate them?

Problem solved with a reboot!

recently firefox suggested it was running slow and after agreeing to allow changes to fix this all my saved passwords and log ins have disappeared. Is there a way to reinstate them? Problem solved with a reboot!

Bewerkt door kpa1 op

Alle antwoorden (4)

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


What about the rest of your data? history, bookmarks . . . .

It could be you did a refresh of Firefox.


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

Thanks all. Beginners mistake!! Rebooted Firefox and problem fixed.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

more options

Hey there, I apologize for a late reply, but I am tracking down a bug why passwords may go missing after this upgrade, can you tell me what what different after the reboot?

Did you reboot the computer, File > Quit, did you use the profile manager? Any details can help me with this bug, thank you!