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Firefox Quantum 64.0 keeps crashing when opening Gmail or clicking any links in Gmail

  • 2 antwoorden
  • 1 heeft dit probleem
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  • Laatste antwoord van ajpahwa

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Firefox keeps crashing when I am trying to use Gmail. Perhaps there was an update last night, so this morning Firefox was in a 'crashed' state. When I clicked on the 'Restore Session' tab, it brought up all the tabs for a little bit, and when I tried to follow a link from one of the mails in Gmail, it crashed again. Some websites are working, and some just take it down. I did make it a point to submit crash reports so that you would have the required information from that source.

Firefox keeps crashing when I am trying to use Gmail. Perhaps there was an update last night, so this morning Firefox was in a 'crashed' state. When I clicked on the 'Restore Session' tab, it brought up all the tabs for a little bit, and when I tried to follow a link from one of the mails in Gmail, it crashed again. Some websites are working, and some just take it down. I did make it a point to submit crash reports so that you would have the required information from that source.

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-1544619980

bp-1544619787

bp-1543157404

bp-1541409430

bp-1540337215